April 17, 2019
Fast Park Launches Credit Card-Only Payments at Select Facilities
Fast Park is going cashless at select facilities this spring to help make check-out quicker, easier and more efficient for all guests.
Starting May 1, Fast Park facilities at Cincinnati/Northern Kentucky International Airport (CVG), Austin-Bergstrom International Airport (AUS) and Hartsfield-Jackson Atlanta International Airport (ATL) will only accept credit card payments.
“When evaluating our current check-out experience, we found that by accepting cash, guests were getting caught-up in long lines and delays,” said Robert Chavez, who oversees operations at Fast Park. “We’re confident this test program will be successful and eventually rolled out to our 14 other facilities across the U.S.”
Guests can exit using Express Lanes or visit the Cashier booth for assistance with processing payment. The pilot program will not affect rates and guests will still be able to redeem discounts and Free Parking Certificates through the company’s Relax for Rewards program.
Why are you no longer accepting cash?
We found that accepting cash at checkout was often leading to long lines and delays for our guests. This is intended to create a seamless experience and get you home more quickly.
Will I still pay the same rate?
Rates are based on a careful analysis of the market and may be adjusted to remain competitive and offer the best service to our guests, but our decision to go credit card-only will have no effect on any future price changes. To find our most up-to-date rates and receive a rate estimate at TheFastPark.com or ask a Cashier for more on our pricing.
I only have cash. How am I supposed to pay for parking?
During the month of May, we will have a limited amount of cash available to help process cash payments as our guests adjust to these changes. Beginning in June, we will not have cash available. We accept both credit and debit card payments. If you do not have these forms of a payment with you, we recommend seeking alternate parking accommodations.
Will I be charged extra for paying with a credit card?
No. Guests will not be charged credit card processing or service fees.
Will there still be someone there if I need help?
Our Cashiers will still be onsite to help process your credit card payment or provide any assistance you may need.
How do I pay with credit card?
Simply pull into one of our Express Exit Lanes, insert your parking ticket, scan your Relax for Rewards Card and insert your credit card. Or, pull up to our Cashier Booth to have one of our Cashiers process your payment.
I need change to tip my driver, can you break a $20, $50, $100, etc.?
While we encourage tipping for the excellent service our drivers provide, we do not have the ability to offer change or break bills at this time. Feel free to ask your driver if they are able to break one of your smaller bills.