If your car lets you down, we won’t leave you stranded. Ever. We’re here to help you get on your way safely and quickly. Our Fast Park employees can help with flat tires, battery jumps, snow removal and more. And, if that doesn’t work, we’ll help make sure you’re able to reach someone to get serious repairs taken care of. Together, we’ll find a solution to get you home before you know it.

While we’d love to help you, Fast Park facilities are exclusively for the traveling public. Anyone utilizing a Fast Park facility certifies that they are parking to use the adjacent airport for airline travel and for no other reason.

All of our Fast Park locations are conveniently located within miles of the airport. In fact, our average distance is just one mile! We recommend arriving at Fast Park at least 30 minutes before you'd like to be at the airport. As always, please check with your local airport for delays and/or recommended arrival times.

First, we want to assure you that parking with Fast Park is EASY and many of our customers tell us we are more convenient and efficient than parking at the airport. How? As you pull into a Fast Park facility, you will be greeted by a Guest Ambassador who will direct you to park in a specific row. They will dispatch a driver who will pick you up at your parking space and help you onto the shuttle with your luggage. A few minutes later, you'll be on your way to the airport. Our driver will drop you at your terminal and again help you exit the bus with your luggage. When you arrive back from your travels, you exit baggage claim and look for the Fast Park staging area. We will help you onto the bus and take you right back to your car. Be sure to let our Guest Ambassador know if you are a first time parker and they will go over our service in detail to make sure you are comfortable. Need more information? Take a look at our How To video. 

Fast Park has 16 parking facilities located in 14 markets throughout the U.S.

We are open 365 days per year, 24 hours per day. No matter when or what time you’re traveling, we’re always open and ready to meet your airport parking needs. So, no matter what time your flight departs or arrives, our staff and our shuttles are waiting to serve you. In the event of natural disasters, we stay open to make sure you can get on the road home if you're able to get to our facility.

Our rates vary per market, but we are always competitively priced and more often than not, lower than the airport. To get a quote for your next stay with us, use our easy Rates & Reservations feature. 

Absolutely! While it's true, we provide a parking service for travelers, we also provide exceptional customer service. Whether you need assistance with a few extra bags or if you need to utilize our handicap accessible service, we are here for you. We will work with you to ensure you get to and from the airport efficiently and safely. In certain cases, this may include valet service at no additional cost. Please let our Guest Ambassador know upon entrance if you need additional assistance and our staff will be happy to assist you. If you use our Rates & Reservations feature please select Assistance for Passengers with Disabilities as an extra service during the reservation process.

Fast Park has a variety of charging options for our EV customers.  We are piloting a DC Fast Charger at our Atlanta facility (see information below).  The balance of our Fast Park portfolio offers either Level 1 or Level 2 ChargePoint stations or access to outdoor-rated GFIs.

All Fast Park EV services are offered on a first-come, first-serve basis. We try our best to accommodate all guests with EV charging needs. Please speak with a Guest Ambassador upon entry if you are in need of charging services.

We are currently in the process of piloting a new Power²Go service in Atlanta. This service features a DC Fast Charging unit, allowing us to move from a “park and charge” model to a fast and flexible “top-off” service. Our new service will cut down on capacity constraints and enable guests needing a little extra “juice” to charge before exiting the facility. The Power²Go service will eventually replace all traditional charging stations.

To learn which service is available in your market, please visit our locations page.

We tend to get very busy during peak travel seasons including major holidays. In order to guarantee accommodations, we recommend making a reservation through our Rates & Reservations feature. 

Yes. We are open 365 days per year, 24 hours per day. No matter when or what time you’re traveling, we’re always open and ready to meet your airport parking needs. So, no matter what time your flight departs or arrives, our staff and our shuttles are waiting to serve you. In the event of natural disasters, we stay open to make sure you can get on the road home if you’re able to get to our facility.

Fast Park & Relax is located 2.0 miles from the BWI airport and features FastCharge charging stations, plenty of uncovered parking and some covered parking offered on a first-come, first-served basis. Fast Park 2 was opened in 1996 and is located just 1.5 miles from the BWI airport. Fast Park 2 is our smaller facility and offers uncovered parking.

Cleveland Fast Park & Relax offers covered parking and is located on Snow Road and I-71. Cleveland Park Place features uncovered parking and is located at Snow Road and OH-237. Both facilities are just 1 mile from CLE.

Most markets can make accommodations for motorcycles and oversized vehicles. However, we recommend calling your local Fast Park facility to confirm they can accommodate your specific needs.

Our Fast Park vehicles are dedicated to making trips to and from the specific airport they serve.

This happens more often than you'd think! Yes, if you've locked your keys in your car and need assistance, please let a Fast Park employee know. We will provide the phone number of a reputable, economical service to help you out. You must be present for this service.

Fast Park facilities are available to anyone who has parking needs while utilizing adjacent airports for airline travel. Fast Park does not cater to ride-share services, peer-to-peer car rentals, daily parking for non-traveling airport/airlines employees or anyone needing a short-term parking solution that is NOT traveling via air. Fast Park expressly prohibits the use of its facilities for any type of commercial enterprise, unless expressly granted in writing by Fast Park.

No, operating a business of any type on the Fast Park is strictly prohibited, including any peer-to-peer rentals, unless expressly granted in writing by Fast Park.

First, we want to assure you that parking with Fast Park is EASY and many of our customers tell us we are more convenient and efficient than parking at the airport. How? As you pull into a Fast Park facility, you will be greeted by a Guest Ambassador who will direct you to park in a specific row. They will dispatch a driver who will pick you up at your parking space and help you onto the shuttle with your luggage. A few minutes later, you'll be on your way to the airport. Our driver will drop you at your terminal and again help you exit the bus with your luggage. When you arrive back from your travels, you exit baggage claim and look for the Fast Park staging area. We will help you onto the bus and take you right back to your car. Be sure to let our Guest Ambassador know if you are a first time parker and they will go over our service in detail to make sure you are comfortable. Need more information? Take a look at our How To video. 

Our shuttles are continuously dispatched to the airport to wait for our Fast Park guests. Occasionally you might exit from baggage claim and not see a Fast Park shuttle, but rest assured, one is on the way. We do recommend that our late, late night guests call if you do not see a shuttle waiting for you and one will be on its way to you in no time. 

At each airport, we are located on the baggage claim level. Exit the baggage claim area and look for the Fast Park pick-up area. This information, with location specifics, is detailed on your Car Locator card, which you received from your driver when you boarded the Fast Park shuttle before heading to the airport.

We like to keep things simple at Fast Park. When you arrive, our Guest Ambassadors tell you exactly where to park and our shuttles pick you up directly from your car. Upon return, we pick you up and take you right back to your car. It’s door-to-door service that’s fast and easy. That’s what we like to call No Walking. No Waiting. No Worries.® service.

In short, constantly. As soon as one Fast Park vehicle leaves the airport, another is on its way. While we are subject to vehicle traffic patterns at each airport, our goal is to never make you wait more than 5 minutes between shuttles. More often than not, we average about 2 minutes between shuttles. This is a key measure of our success and is something that our management team is always tracking and trying to improve. 

We know it might sound counter intuitive, but parking in the closest available space doesn't translate to a quicker pick-up at Fast Park. That's because, our Guest Ambassadors dispatch a shuttle each time a customer is directed to a parking space allowing for a quick pick-up service no matter where you are on our lot.

The best way to save on parking is to become a Relax for Rewards Member. Sign up today and each time you park with us you’ll earn points that can be redeemed for Free Parking. Points add up quickly and rewards start accumulating automatically. We honor AAA and AARP memberships, and veterans and active military can receive special discounts as well. You can automatically link your AAA card to your RFR card by logging in to your account, going to the Account Profile tab and clicking on the Edit My Profile green button. Select Membership Discount under Discount Code on the bottom right of the pop-up screen. Enter your AAA number and begin saving automatically! For all other savings, please present your identification to our Fast Park Guest Ambassador upon exit and they will discount your ticket. Multiple discounts cannot be applied to a single ticket. 

Our rates vary per market, but we are always competitively priced and more often than not, lower than the airport. To get a quote for your next stay with us, use our easy Rates & Reservations feature. 

We accept all major credit cards, Google Pay, and Apple Pay.  

Currently, we do not offer a pre-pay option.

All of our facilities accept contactless payments.  

All Fast Park facilities accept credit and debit card payments.  All Fast Parks also accept Google Pay and Apple Pay at Express Exits only.  

We process all payments on-site, but we encourage you to use our Reservations feature online to receive a rate estimate and make a reservation to guarantee your parking accommodations.

Yes, all Fast Park locations accept Google Pay and Apple Pay at Express Exits only.  

At this time, we do not allow Relax for Rewards Members to link their account with a credit card.

Simply pull into one of our Express Exit Lanes, insert your parking ticket or scan your Relax for Rewards Card and insert your credit card.  Or, pull up to the booth to have one of our team members process your payment.

With our contactless payment system, a contactless credit card only needs to enter the magnetic field of the Payment Terminal screen– to enable a payment to process. If your credit card has contactless capabilities, a symbol with four curved lines – similar to that of a Wi-Fi symbol – will be pictured on your card. 

A credit card with contactless capabilities will have a symbol with four curved lines pictured on the card, similar to that of a Wi-Fi symbol. 

Like the EMV chip technology that increased credit card security in recent years, every contactless transaction includes a one-time cryptographic code that prevents counterfeit fraud. Likewise, mobile wallet apps also use encryption and tokenization methods to mask payment account numbers when paying. So, with contactless payments, security is not sacrificed for convenience.

Contactless payment systems are not available when exiting via the cashier booth as a Guest Ambassador assists with processing payments. So, please consider using the Express Exit lanes to take advantage of a completely touch-free parking experience.  

No worries if your credit card isn’t set up to process contactless transactions. Our payment systems will continue to process standard credit card transactions. 

All of our facilities accept contactless payments.  

All Fast Park facilities accept credit and debit card payments.  All Fast Parks also accept Google Pay and Apple Pay at Express Exits only.  

Yes, all Fast Park locations accept Google Pay and Apple Pay at Express Exits only.  

With our contactless payment system, a contactless credit card only needs to enter the magnetic field of the Payment Terminal screen– to enable a payment to process. If your credit card has contactless capabilities, a symbol with four curved lines – similar to that of a Wi-Fi symbol – will be pictured on your card. 

A credit card with contactless capabilities will have a symbol with four curved lines pictured on the card, similar to that of a Wi-Fi symbol. 

Like the EMV chip technology that increased credit card security in recent years, every contactless transaction includes a one-time cryptographic code that prevents counterfeit fraud. Likewise, mobile wallet apps also use encryption and tokenization methods to mask payment account numbers when paying. So, with contactless payments, security is not sacrificed for convenience.

Contactless payment systems are not available when exiting via the cashier booth as a Guest Ambassador assists with processing payments. So, please consider using the Express Exit lanes to take advantage of a completely touch-free parking experience.  

No worries if your credit card isn’t set up to process contactless transactions. Our payment systems will continue to process standard credit card transactions. 

Or course! While we love our Rewards members, all of our Fast Park guests are able to use our Express Lanes. If you aren't a member (but, why wouldn't you be?) just insert your parking ticket into the column. Your parking total will display and then you can insert your credit card for payment. But, if you love free parking and other benefits, we encourage you to learn a bit more about our Relax for Rewards Program.

Using an Express Exit Lane gets you home faster. These self-service, credit card only exits typically take about 30 seconds to pass through. As soon as you pull in, insert your parking ticket or scan your Relax for Rewards Card. The column will display the total amount you owe. Then you simply scan your Free Parking Certificate and/or pay via credit card, grab your receipt and you're on your way!

Absolutely, as long as you are a Rewards member and have your promotional code linked to your Rewards Account, you're all set! Once you scan your Rewards Card at entrance and exit, your special rate will pull through automatically. Not sure if your code is linked to your Account or need to set one up? Log in to your Rewards account at www.thefastpark.com and add it to your Account Profile.

Yes, all Express Lanes are configured to print a receipt automatically.

Currently, newspaper coupons are not configured to be used at our Express Lanes. Please exit through our Booth if you have a newspaper coupon. If you have a Fast Park Free Parking Certificate, however, you may exit through our Express Lanes at any time.

Yes! Either save your Certificate to your smartphone or print it out. Each Express Lane is equipped with a QR code reader so as long as the Certificate's QR code is visible, you will be able to scan it. First scan or insert your Relax for Rewards Card, allowing the parking total to display, then scan your QR code and the parking total amount will be deducted as appropriate.

We accept all major credit cards, Google Pay, and Apple Pay.  

The best way to save on parking is to become a Relax for Rewards Member. Sign up today and each time you park with us you’ll earn points that can be redeemed for Free Parking. Points add up quickly and rewards start accumulating automatically. We honor AAA and AARP memberships, and veterans and active military can receive special discounts as well. You can automatically link your AAA card to your RFR card by logging in to your account, going to the Account Profile tab and clicking on the Edit My Profile green button. Select Membership Discount under Discount Code on the bottom right of the pop-up screen. Enter your AAA number and begin saving automatically! For all other savings, please present your identification to our Fast Park Guest Ambassador upon exit and they will discount your ticket. Multiple discounts cannot be applied to a single ticket. 

We do not offer standard weekly or monthly rates. However, we do have a Corporate Travel Program that can help you save money. 

As long as you are signed up as a Relax for Rewards Member through your company and have your promotional code linked to your Rewards Account, you're all set! Once you scan your Rewards Card at entrance and exit, your special rate will pull through automatically. Not sure if your code is linked to your account or need to set one up? Log in to your Rewards Account at www.thefastpark.com and check your Account Profile. Need to speak with a corporate program representative? Contact a Fast Park Account Representative. 

Our rates vary per market, but we are always competitively priced and more often than not, lower than the airport. To get a quote for your next parking stay, use our easy Rates & Reservations feature.

Our daily rates are based on a 24-hour period from the time you enter our facility. We charge $2.00 per hour, or any part of an hour, until the daily rate is met for that day. The pattern repeats until check-out. Applicable sales taxes and any airport use fees are calculated upon check-out based upon the parking total. To get a quote for your next parking stay, use our easy Rates & Reservations feature. 

Airport fees are set by and paid to the airport in each city for the use of its roads and curbside drop-off and pick-up areas. Taxes are set by the local jurisdiction. These are generally sales taxes.

We calculate partial days at $2.00 per hour, or any part of an hour, until the maximum daily rate is reached.

Currently, we do not offer a pre-pay option.

You can get a quote for your stay by entering your check-in and check-out dates and times through our Rates & Reservations feature. 

Reservations are not required if space is available. However, as many of the airports we serve continue to grow and flight traffic increases, our traffic patterns also increase, especially during peak travel seasons. We highly recommend reservations during peak travel seasons including major holidays.

Our Reservations & Rates feature makes this easy! Simply log in to your Account at www.thefastpark.com and enter your airport, check-in date/time and check-out date/time. You will then follow the prompts to complete your reservation.

If you are a Rewards Member, log in to your Rewards Account and find your upcoming reservation on your dashboard. If you are not a Rewards member, please contact our Relax for Rewards Representatives at 1-877-806-7275 (PARK) or [email protected]; Monday through Friday from 9 a.m. to 4 p.m. Please note, non-Rewards members cannot be credited their reservation fee regardless of cancellation date/time.

Customers who are not Relax for Rewards Members forfeit reservation fees for all cancellations, regardless of when the cancellation is made.

This likely means we are completely sold out. You can always call the morning of your travels to inquire if we have a space.

Begin the reservation process as usual by entering your check-in and check-out date/time. After you proceed to payment, you will see an Offer Code field. Enter your Offer Code and your reservation fee will be deducted as appropriate.

Yes, we ask that all of our customers present their reservation upon entrance. This is especially important during peak travel season. Having your reservation available on your phone or a print-out will allow our Guest Ambassador to get you into the facility quickly. If you are a Rewards member and you were logged in when you made your reservation, your Rewards Card QR code will be on the reservation, speeding your entry process.

We understand the unpredictability of travel and we are flexible. Rest assured, your car will be ready and waiting for you when you return.

No. To make things as easy as possible, we only charge a reservation fee, which allows us to reserve accommodations for you. Your actual parking fees will be calculated and due upon check-out at the facility.

A reservation guarantees you access to that Fast Park facility. The majority of the time, that will mean that you have a parking space. During peak travel periods and based upon the travel patterns of our other guests currently on the lot, this might mean that we would have to valet your car (at no additional charge) until a specific parking space is available. We will only do this as necessary as it is our goal to have a space waiting for you.

As long as you are signed up as a Relax for Rewards Member through your company and have your promotional code linked to your Rewards Account, you're all set! Once you scan your Rewards Card at entrance and exit, your special rate will pull through automatically. Not sure if your code is linked to your account or need to set one up? Log in to your Rewards Account at www.thefastpark.com and check your Account Profile. Need to speak with a corporate program representative? Contact a Fast Park Account Representative. 

With competitive rates, a quick and relaxing service and convenient travel tools, Fast Park’s Relax for Rewards Corporate Travel Program serves the specific needs of busy road warriors just like you. Contact a Fast Park Representative to discuss group rate options and program rates and benefits.   

If your company does not have the Fast Park Corporate Travel Program and you would like to find out more information, please click here and we will connect you with a Fast Park Account Representative. 

Your HR or Corporate Travel Planner will know if your company has a Fast Park Corporate Account. If your company does not have the Fast Park Corporate Travel Program and you would like to find out more information, please click here and we will connect you with a Fast Park Account Representative. 

The Fast Park Relax for Rewards Program is our loyalty program that puts you in charge. Scan your Rewards Card upon entry and exit each time you park with us to earn points for each stay. One full paid day = one point. Points are automatically applied to your account after 24 hours. Through your online account you can redeem points when you need them. Eight points = 1 Free Day, 20 points = 3 Consecutive Free Days and 40 points = 1 Free Week. To learn more, click here.

Every individual who uses a Rewards Card and/or enrolls in the Rewards program certifies that they will abide by the Relax for Rewards program policies, rules and regulations. Click here to review the Rewards Member Terms of Use.

Yes, enrolling in the Rewards program is absolutely free!

Click here and follow the prompts to enroll in the Rewards program.

Upon enrollment, a mobile Rewards Card will be generated and attached to your Rewards Account. If you prefer a physical card, you may pick one up at any Fast Park location. Just tell the Guest Ambassador that you'd like one upon entrance and they will be happy to provide one for you. Be sure to scan it upon entrance and exit so that you can start earning points for Free Parking! Don't forget to log in to your account and link your new card to your Account.

Rewards members should scan their Rewards Card upon entrance and exit at our facilities. The Rewards Card acts like your parking ticket, tracking your entrance date/time and your exit date/time. This allows your parking total to calculate and your Rewards points to post to your Account 24 hours after your visit. All Rewards members also have a mobile Rewards Card that is automatically generated upon enrollment. If you'd like to go mobile, please visit www.thefastpark.com, log in to your account and go to Relax for Rewards/My Mobile Card.

Rewards members earn one point for every full paid day. Eight points = 1 Free Day, 20 points = 3 Consecutive Free Days and 40 points = 1 Free Week. The points are calculated and posted to Rewards Accounts automatically, 24 hours after your visit, as long as the Rewards Card is used at entrance and exit at each visit.

Log in to your Rewards Account at www.thefastpark.com. You will be taken to your Rewards dashboard, which will display your current point balance, any upcoming reservations, any unused Free Parking Certificates and your parking history.

Absolutely! To receive credit for stays, all Rewards members must use their Rewards Card to enter and exit our Fast Park facilities. This is the ONLY way to receive credit. If you have lost your Rewards Card, we encourage you to download your mobile Rewards Card, which is accessible via smartphone.

For iPhone users please go to www.thefastpark.com via your smartphone. Once you log into your account you will see a White Box "My Card" on the right-hand side. Click on it "Add to Apple Wallet" will appear. 

For Android users please go to www.thefastpark.com via your smartphone. Once you log into your account, you will see a + next to Relax for Rewards. Click on the + sign to give you a drop-down box. You will choose My Mobile Card and once you able to view the card, please click on the 3 Dots to the right of the address bar. Select “Save to Home screen” then click “Add”.

If you have receipts for which you’d like to receive credit, please go to www.thefastpark.com to log into your account and click on “Enter Receipts From Previous Visits” under “How can we help you today?” section. You will need to allow 48 hours to pass from your exit day.

No problem! We love it when our loyal guests join our Rewards program. Log in to your Rewards Account. From your dashboard click on Receipt Credit. Be sure to have your receipts available as you will need to enter information from those receipts into our system. For any receipts older than 12 months but not older than 2 years, please scan and email those receipts along with your name and Rewards Account number to our Rewards Representatives at [email protected]. If you've lost your receipts, please email [email protected] for assistance.

While we love helping our guests, please know that we can only assist with manually entering receipts on a limited basis – up to two receipts per day, four per month. However, we are more than happy to walk you through the process of manually entering receipts so that you can do so at your leisure! As always, if you use your Rewards Card to enter and exit our facilities, your Rewards points will calculate and appear in your account automatically about 48 hours after your exit.

If you'd like to try your mobile Rewards Card, go to www.thefastpark.com and log in to your Rewards Account. Go to Relax for Rewards/My Mobile Card and follow the prompts to save your mobile Rewards Card to your mobile device. If you prefer a physical Rewards Card, please feel free to pick up a new one at any Fast Park location. Just be sure to log in to your account and link your new card to your Account.

We’re here to help if you have questions or need assistance. Contact our Relax for Rewards Representatives at 1-877-806-7275 (PARK) or [email protected]; Monday through Friday from 9 a.m. to 4 p.m.

Rewards Cards are not designed to be shared among family members, friends, or business colleagues. Each Fast Park guest who would like to earn points must have their own Rewards Account. Family members can request that their accounts be joined by emailing [email protected] and requesting that their account be added to the main account.  In this case, physical cards with unique member numbers should be kept in each car so overlapping stays are properly calculated. 

No problem, just log in to your Rewards Account at www.thefastpark.com where you’ll be taken to your Rewards dashboard. Scroll down to your parking history at the bottom of the page. Click on the print receipt link next to your parking transactions. You also can sign up for eReceipts by managing your communications preferences.

Yes, your Rewards Card can be used at any of our facilities. Please note, if you receive a discount through our Corporate Travel Program, your rate may vary from facility to facility. Please contact your Account Representative for more information on how your rate may be affected. 

You can use your Relax for Rewards Card at any of our facilities. To change your preferred location, log in to your Rewards Account and select Account Profile. Select Edit My Profile to make any changes.

Please note, if you receive a discount through our Corporate Travel Program, your rate may vary from facility to facility. Please contact your Account Representative for more information on how your rate may be affected.

Yes, we have Rewards members request this all the time. You can do this in one of two ways. 1) Request Free Parking Certificates through your Rewards Account and then mail or email them to the non-profit of your choice (certificates must be used within 12 months). 2) Contact our Relax for Rewards Representatives at 1-877-806-PARK (7275) or [email protected]; Monday through Friday from 9 a.m. to 4 p.m. to let them know you are closing your Rewards Account and that you would like to donate your points. Please have the non-profit contact information available so that we can make arrangements.

Currently, we do not offer this service. Payment will be due upon exit.

Each Rewards Card comes with a unique number. If you’ve lost your Rewards Card or need a spare, you can pick up a new one at any of our facilities. Just be sure to link your new card in your Rewards Account. Or, forget the physical card and access your mobile Rewards Card anytime you’d like.

Log in to your Relax for Rewards Account and select Account Profile. Scroll down to view your communications preferences, and check the box to receive eReceipts. Your eReceipt will be emailed to you 24 hours after your transaction.

Yes, you will continue to receive paper receipts at checkout. You also can view your parking history and print receipts from your Rewards dashboard.

Every individual who uses a Rewards Card and/or enrolls in the Rewards program certifies that they will abide by the Relax for Rewards program policies, rules and regulations. Any Rewards member in violation of these terms will forfeit all points, have their membership revoked and could be asked to find another parking facility for future travel needs. Click here to review the Rewards Member Terms of Use.

 

Log in to your Rewards Account at www.thefastpark.com. Navigate to Relax for Rewards/Account Profile. Click "Edit" to update your communication preferences or profile information.

If you are unsure of your username, please try using the email address associated with your account. If you have forgotten both your username and your password, click here for assistance. 

Yes, usernames and passwords are case sensitive.

We'd hate to see you go but you may cancel at any time. Just contact our Relax for Rewards Representatives at 1-877-806-7275 (PARK) or [email protected]; Monday through Friday from 9 a.m. to 4 p.m.

Ready to go mobile? With your mobile Relax for Rewards Card you can! Start by bookmarking it to your phone’s home screen, taking a photo or adding it to your Apple Wallet. Whatever method you prefer! When you arrive at our facility, scan your mobile Rewards Card at our entrance column. A Fast Park Guest Ambassador will be available in case you need assistance. When you are ready to exit, proceed to the Cashier or Express Lane and again scan your mobile Rewards Card. Your amount due will display. Follow with the payment of your choice to complete the transaction. 

From your mobile device, log in to your Rewards Account at www.thefastpark.com. Navigate to My Card. From there you can take a photo, add it to your Apple Wallet or bookmark it for easy access.

Good news! We've automatically generated a mobile Rewards Card for all of our Rewards members. To access yours, from your mobile device, log in to your Rewards Account at www.thefastpark.com. Navigate My Card. From there you can take a photo, bookmark it or add to your Apple Wallet. 

Our scanning technology works with both Free Parking Certificates and our mobile Rewards Card. If you'd like to scan your Free Parking Certificates, either print or save to your mobile device. When you are ready to exit, scan your Rewards Card. Wait for your parking total to display and then scan your Free Parking Certificates.

Our Fast Park Guest Ambassadors are equipped with mobile tablets inside their booth to help retrieve account information and assist with getting you entered and exited from our parking lot. Please be prepared to show your ID and answer some questions to validate your account.

Log into to your Rewards Account at www.thefastpark.com.  Find the Parking Certificate(s) that you would like return.  Select the View button under the appropriate Certificate.  When your Certificate appears, select the “Convert Back to Points” link which is displayed below your Parking Certificate.  Follow the prompts as instructed.

Absolutely, just log in to your Rewards Account. From your dashboard click on Receipt Credit. Be sure to have your receipts available as you will need to enter information from those receipts into our system. For any receipts older than 12 months but not older than 2 years, please scan and email those receipts along with your name and Rewards Account number to our Rewards Representatives at [email protected]. Limit two receipts per day and a total of four receipts per month. 

We currently have three types of Free Parking Certificates that can be used in any combination to offset your parking stay. One Free Day; 3 Free Days (up to 3 consecutive days) and a Free Week (up to 7 consecutive days). When using a 3 Free Day Certificate or Free Week Certificate, any unused days are forfeited and non-refundable due to the discounted point value. To redeem your points for Free Parking, log in to your Rewards Account at www.thefastpark.com. You'll be taken to your Rewards Dashboard where you will see your available points and the types of Free Parking Certificates that you can redeem. Either save your Certificate(s) to your phone or print it out. Each Exit Lane is equipped with a QR code reader so as long as the Certificate's QR code is visible, you will be able to scan it. You will first insert your Relax for Rewards Card, allowing the parking total to display, you will then scan your QR code and the parking total amount will be deducted as appropriate.

At the current time, Rewards Accounts (and points) do not expire.  

Log in to your Rewards Account at www.thefastpark.com. You will be taken to your Rewards Dashboard. Scroll down to the Free Parking Certificates area and select the combination of Parking Certificates you would like to redeem. Either save your Certificate(s) to your phone or print them out.

You can, but you don't have to! That's because our mobile technology accommodates both mobile Rewards Cards and mobile Free Parking Certificates. Simply save your Certificates to your Apple Wallet or mobile device (take a photo, bookmark it, or email it) and scan the QR code upon exit. It's that easy!

While we encourage Rewards members to redeem points ahead of their trip by printing them out or saving them to their mobile device, we understand that sometimes life becomes hectic. Our Fast Park Guest Ambassadors are equipped with mobile tablets inside their booths that will allow them to retrieve your Rewards Account and redeem points on the spot. Please be prepared to show your ID and answer some questions to validate your Account.

Yes, we currently ask Rewards members book a reservation even when requesting Free Parking Certificates. This allows us to ensure we know when you are visiting so that we can reserve accommodations for you.

Log in to your Rewards Account and select Refer a Friend from the toolbar. Invite your friends by sharing a link by email or social media. When a friend clicks the link and registers as a Relax for Rewards Member, they will receive 8 points (1 Free Day) that can be redeemed online at their leisure.

Log in to your Rewards Account. From your dashboard go to Refer a Friend. Refer as many friends as you’d like by email or share your referral link on Facebook or Twitter. They’ll get 8 points (1 Free Day) just for signing up, and you’ll get a Free Day once they park with us and use their Relax for Rewards Card.

You can refer as many friends as you’d like to keep earning points. Log in to your Rewards Account and select Refer a Friend to see all of your current referral details. Terms apply.

Power²Go is an evolution in our FastCharge EV service. Beginning Summer 2022, we will be piloting this new service at Hartsfield-Jackson International Airport in Atlanta before rolling it out to other Fast Park facilities around the country. 

With this new charging model, we are making the change from a “park and charge” model to a fast and flexible “top-off” service in which guests needing a little extra “juice” before exiting the facility take advantage of a powerful, new DC Fast Charger. This service will be offered in Atlanta for $.25/minute.

Through station usage data and valuable guest feedback, we’ve discovered that the “park and charge” model is inefficient, unscalable and often inaccessible for our EV guests with intermittent charging needs. 

Power²Go alleviates the capacity constraints we’ve been facing with more EV drivers on the road by providing guests in need of a “top-off” with a fast and efficient option.

We’re piloting the new, fast-charging station in Atlanta and starting with a single unit; however, we are building the infrastructure to add additional stations. We will closely monitor guest usage and demand and will make adjustments to our FastCharge service, as necessary.

We find that most EV guests arrive to our facility with an ample charge and don’t require the use of a charging station for a long period of time…especially not for the length of their stay. The new DC fast charger is intended to enable guests to “top-off” before exiting the facility, more closely mirroring the charging practices of typical EV drivers. The fast-charging technology provides up to 25 percent more power to your vehicle than a 50kW station. We ask that customers limit their charging session to 15 minutes to be courteous of other guests who may need the service.

A nominal fee of $.25/minute will be paid through your credit card or ChargePoint account.

Existing FastCharge stations will remain at facilities approximately 30 days after installing the new fast-charging technology. While the removal of long-term charging stations will be a change for our guests, the evolution of our FastCharge offering is more reflective of the marketplace and the future with more EVs on the road.

ChargePoint membership is not required. Guests can access the new charging station with a credit card. If ChargePoint membership is desired, you can sign up for a free account and access ChargePoint’s mobile apps for Apple and Android devices here: chargepoint.com/drivers.

Fast Park has a variety of charging options for our EV customers.  We are piloting a DC Fast Charger at our Atlanta facility (see information below).  The balance of our Fast Park portfolio offers either Level 1 or Level 2 ChargePoint stations or access to outdoor-rated GFIs.

All Fast Park EV services are offered on a first-come, first-serve basis. We try our best to accommodate all guests with EV charging needs. Please speak with a Guest Ambassador upon entry if you are in need of charging services.

We are currently in the process of piloting a new Power²Go service in Atlanta. This service features a DC Fast Charging unit, allowing us to move from a “park and charge” model to a fast and flexible “top-off” service. Our new service will cut down on capacity constraints and enable guests needing a little extra “juice” to charge before exiting the facility. The Power²Go service will eventually replace all traditional charging stations.

To learn which service is available in your market, please visit our locations page.

While a reservation guarantees you access to that Fast Park facility, our FastCharge stations are offered on a first-come, first-serve basis with priority given to our guests with a prior reservation.

Guests visiting facilities equipped with our traditional FastCharge stations will be able to utilize Level 1 and/or Level 2 stations with our “park and charge” service, as space allows. When a vehicle reaches a full charge, we may remove the connector from your car to allow others to charge.  

We are currently in the process of piloting a new Power²Go  service in Atlanta. This service features a DC Fast Charging unit, allowing us to move from a “park and charge” model to a fast and flexible “top-off” service. Our new service will cut down on capacity constraints and enable guests needing a little extra “juice” to charge before exiting the facility. The Power²Go service will eventually replace all traditional charging stations.

We try our best to accommodate all our guests with EV charging needs. From time to time, if a car has reached a full charge and another guest is in need of the service, we may valet your car to a new spot so that another guest is able to take advantage of one of our FastCharge stations.

Our charging stations are only available to FastPark guests staying with us for their long-term, off-site airport parking needs.

EV charging is only available to Fast Park guests seeking long-term, off-site airport parking.

We exclusively offer parking to individuals embarking on multi-day, long-term travel.

In accordance with the April 18, 2022, court ruling and subsequent guidance issued by TSA, Fast Park no longer requires masks at our facilities. We continue to recommend mask usage for those with personal risk factors and for those in areas of high transmission levels. 

Effective March 13, 2020, we implemented new, increased cleaning procedures across our Fast Park footprint. All drivers and guest ambassadors wipe down and sanitize surfaces including shuttle buses, booths, entrance columns and our Express Lane equipment. In addition, Fast Charge equipment is being sanitized daily. Hand sanitizer is available for use by all guests and drivers aboard our shuttle buses. 

In accordance with the April 18, 2022, court ruling and subsequent guidance issued by TSA, Fast Park no longer requires masks for guests or employees at our facilities. 

 

As always, Relax for Rewards (RFR) members enjoy free reservations and the flexibility to cancel or change your reservation at any time with no fee.  If you are not an RFR member and your travel has been cancelled due to COVID-19 (the coronavirus), please reach out to your local facility manager for assistance.      
 

We understand travel plans will be disrupted throughout the pandemic. Your points will NOT expire. If you have any difficulties accessing your points, or any further questions, please email [email protected] for assistance.  
 

You can log into your Rewards account and select the rewards certificate that you can no longer use and then choose the option ‘convert back to points.’  The certificate will be canceled, and the points will be returned to your account within 48 hours.  Please email [email protected] if you are in need of additional assistance.