Fast Park continues to follow CDC and Department of Transportation guidelines in our adherence to safe practices and mask mandates, while also keeping our policies aligned with leading airlines to maintain consistency throughout the travel journey. Diligent cleaning protocols and the universal use of face masks, as well as the increased prevalence of fully vaccinated travelers, have informed new policies across the industry. While we’re running shuttles at full capacity to accommodate guests, we continue to require masks and implement strict sanitation practices that go beyond CDC recommendations on our shuttles and in high-touch areas at our facility. Read our latest COVID-19 Commitment to Guests.  

Our facilities remain open and operational with reduced staffing to match the reduced demand for airport parking. This may result in pick-up times longer than to which you have grown accustomed.  We recommend all guests call for pick-up upon exiting baggage claim to ensure a shuttle is en-route to the airport. We look forward to ramping back up to full staffing as air travel increases. For additional updates, please follow us on Facebook or Twitter or visit TheFastPark.com.
 

In accordance with CDC guidelines and many local, state and federal ordinances, all Fast Park guests are required to wear facial coverings when aboard our shuttles and when interacting with Fast Park staff.

Effective March 13, 2020, we implemented new, increased cleaning procedures across our Fast Park footprint. All drivers and guest ambassadors wipe down and sanitize surfaces including shuttle buses, booths, entrance columns and our Express Lane equipment at a minimum of three times per shift. In addition, Fast Charge equipment is being sanitized daily. Hand sanitizer is available for use by all guests and drivers aboard our shuttle buses. We also have met with our team members to reinforce awareness and recommended sanitary practices.

All Fast Park employees are required to wear facial coverings during their shifts.

As always, Relax for Rewards (RFR) members enjoy free reservations and the flexibility to cancel or change your reservation at any time with no fee.  If you are not an RFR member and your travel has been cancelled due to COVID-19 (the coronavirus), please reach out to your local facility manager for assistance.      
 

We understand travel plans will be disrupted throughout 2020. Your points will NOT expire. If you have any difficulties accessing your points, or any further questions, please email [email protected] for assistance.  
 

You can log into your Rewards account and select the rewards certificate that you can no longer use and then choose the option ‘convert back to points.’  The certificate will be canceled, and the points will be returned to your account within 48 hours.  Please email [email protected] if you are in need of additional assistance.
 

As of November 2020, our Orlando facility accepts contactless payment.  However, we are gearing up to roll-out this technology at all of our Fast Park facilities within the coming months.  More information will be shared as we move forward.

All Fast Park facilities accept credit and debit card payments.  Beginning the week of October 26, 2020 the Orlando Fast Park facility will also accept Google Pay and Apple Pay at Express Exits only.  We hope to have this technology available at all Fast Parks by February 2021.  

Beginning the week of October 26, 2020 the Orlando Fast Park facility will begin accepting Google Pay and Apple Pay at Express Exits only.  We hope to have this technology available at all Fast Parks by February 2021. 

We are working hard to roll out this technology throughout our Fast Park portfolio by February 2021.  Our first market is Orlando with the balance of our markets following at a steady pace beginning November 2020. We will communicate via email, newsletter and social with each market as the technology becomes available. Be sure to follow us on social or sign up for our communications to make sure you are one of the first to hear about it when we go live!

With our contactless payment system (only available at Orlando Fast Park), a contactless credit card only needs to enter the magnetic field of the Payment Terminal screen– to enable a payment to process. If your credit card has contactless capabilities, a symbol with four curved lines – similar to that of a Wi-Fi symbol – will be pictured on your card. 

A credit card with contactless capabilities will have a symbol with four curved lines pictured on the card, similar to that of a Wi-Fi symbol. Currently, this technology is only available at Orlando Fast Park Express Exit Lanes.  We hope to have these capabilities at all Fast Parks by February 2021.  

Like the EMV chip technology that increased credit card security in recent years, every contactless transaction includes a one-time cryptographic code that prevents counterfeit fraud. Likewise, mobile wallet apps also use encryption and tokenization methods to mask payment account numbers when paying. So, with contactless payments, security is not sacrificed for convenience.

Contactless payment systems are not available when exiting via the cashier booth as a Guest Ambassador assists with processing payments. So, please consider using the Express Exit lanes to take advantage of a completely touch-free parking experience.  (Currently, this technology is only available at our Orlando Fast Park facility.)

No worries if your credit card isn’t set up to process contactless transactions. Our payment systems will continue to process standard credit card transactions. 

If your car lets you down, we won’t leave you stranded. Ever. We’re here to help you get on your way safely and quickly. Our Fast Park employees can help with flat tires, battery jumps, snow removal and more. And, if that doesn’t work, we’ll help make sure you’re able to reach someone to get serious repairs taken care of. Together, we’ll find a solution to get you home before you know it.

While we'd love to help you, Fast Park facilities are set up to accommodate the specific needs of the traveling public only.

All of our Fast Park locations are conveniently located within miles of the airport. In fact, our average distance is just one mile! We recommend arriving at Fast Park at least 30 minutes before you'd like to be at the airport. As always, please check with your local airport for delays and/or recommended arrival times.

First, we want to assure you that parking with Fast Park is EASY and many of our customers tell us we are more convenient and efficient than parking at the airport. How? As you pull into a Fast Park facility, you will be greeted by a Guest Ambassador who will direct you to park in a specific row. They will dispatch a driver who will pick you up at your parking space and help you onto the shuttle with your luggage. A few minutes later, you'll be on your way to the airport. Our driver will drop you at your terminal and again help you exit the bus with your luggage. When you arrive back from your travels, you exit baggage claim and look for the Fast Park staging area. We will help you onto the bus and take you right back to your car. Be sure to let our Guest Ambassador know if you are a first time parker and they will go over our service in detail to make sure you are comfortable. Need more information? Take a look at our How To video. 

Fast Park has 16 parking facilities located in 14 markets throughout the U.S.

We are open 365 days per year, 24 hours per day. No matter when or what time you’re traveling, we’re always open and ready to meet your airport parking needs. So, no matter what time your flight departs or arrives, our staff and our shuttles are waiting to serve you. In the event of natural disasters, we stay open to make sure you can get on the road home if you're able to get to our facility.

Our rates vary per market, but we are always competitively priced and more often than not, lower than the airport. To get a quote for your next stay with us, use our easy Rates & Reservations feature. 

Absolutely! While it's true, we provide a parking service for travelers, we also provide exceptional customer service. Whether you need assistance with a few extra bags or if you need to utilize our handicap accessible service, we are here for you. We will work with you to ensure you get to and from the airport efficiently and safely. In certain cases, this may include valet service at no additional cost. Please let our Guest Ambassador know upon entrance if you need additional assistance and our staff will be happy to assist you. If you use our Rates & Reservations feature please select Assistance for Passengers with Disabilities as an extra service during the reservation process.

Yes!  At select locations, Fast Park customers can enjoy dual 240V Charge Point stations and/or Tesla Superchargers at our newest facilities and outdoor-rated GFIs at our other facilities. We call this service FastCharge and offer it at no charge to you. To learn which features are available in your market, please visit our locations page. 

From time to time, our employees may have to unplug your vehicle once you have reached a full charge to let other EV customers charge. If you need assistance with plugging in, ask a member of our staff. Or, simply leave your port open and a manager will plug in your vehicle within a few hours of your arrival.

We tend to get very busy during peak travel seasons including major holidays. In order to guarantee accommodations, we recommend making a reservation through our Rates & Reservations feature. 

Yes. We are open 365 days per year, 24 hours per day. No matter when or what time you’re traveling, we’re always open and ready to meet your airport parking needs. So, no matter what time your flight departs or arrives, our staff and our shuttles are waiting to serve you. In the event of natural disasters, we stay open to make sure you can get on the road home if you’re able to get to our facility.

Fast Park & Relax is located 2.0 miles from the BWI airport and features FastCharge charging stations, plenty of uncovered parking and some covered parking offered on a first-come, first-served basis. Fast Park 2 was opened in 1996 and is located just 1.5 miles from the BWI airport. Fast Park 2 is our smaller facility and offers uncovered parking.

Cleveland Airport Fast Park offers covered parking and is located on Snow Road and I-71. Cleveland Park Place features uncovered parking and is located at Snow Road and OH-237. Both facilities are just 1 mile from CLE.

Most markets can make accommodations for motorcycles and oversized vehicles. However, we recommend calling your local Fast Park facility to confirm they can accommodate your specific needs.

Our Fast Park vehicles are dedicated to making trips to and from the specific airport they serve.

This happens more often than you'd think! Yes, if you've locked your keys in your car and need assistance, please let a Fast Park employee know. We will provide the phone number of a reputable, economical service to help you out. You must be present for this service.

First, we want to assure you that parking with Fast Park is EASY and many of our customers tell us we are more convenient and efficient than parking at the airport. How? As you pull into a Fast Park facility, you will be greeted by a Guest Ambassador who will direct you to park in a specific row. They will dispatch a driver who will pick you up at your parking space and help you onto the shuttle with your luggage. A few minutes later, you'll be on your way to the airport. Our driver will drop you at your terminal and again help you exit the bus with your luggage. When you arrive back from your travels, you exit baggage claim and look for the Fast Park staging area. We will help you onto the bus and take you right back to your car. Be sure to let our Guest Ambassador know if you are a first time parker and they will go over our service in detail to make sure you are comfortable. Need more information? Take a look at our How To video. 

Our shuttles are continuously dispatched to the airport to wait for our Fast Park guests. Occasionally you might exit from baggage claim and not see a Fast Park shuttle, but rest assured, one is on the way. We do recommend that our late, late night guests call if you do not see a shuttle waiting for you and one will be on its way to you in no time. UPDATE: During the COVID-19 Pandemic, we highly recommend calling your Fast Park location upon exiting baggage claim to ensure a shuttle is en-route to the pick-up area. 

At each airport, we are located on the baggage claim level. Exit the baggage claim area and look for the Fast Park pick-up area. This information, with location specifics, is detailed on your Car Locator card, which you received from your driver when you boarded the Fast Park shuttle before heading to the airport.

We like to keep things simple at Fast Park. When you arrive, our Guest Ambassadors tell you exactly where to park and our shuttles pick you up directly from your car. Upon return, we pick you up and take you right back to your car. It’s door-to-door service that’s fast and easy. That’s what we like to call No Walking. No Waiting. No Worries.® service.

In short, constantly. As soon as one Fast Park vehicle leaves the airport, another is on its way. While we are subject to vehicle traffic patterns at each airport, our goal is to never make you wait more than 5 minutes between shuttles. More often than not, we average about 2 minutes between shuttles. This is a key measure of our success and is something that our management team is always tracking and trying to improve. UPDATE: During the COVID-19 Pandemic, we have reduced staffing to meet the reduced travel demand. In addition, we have implemented social distancing guidelines on our shuttle. Please allow extra time for both pick-up and drop-off during this time. 

We know it might sound counter intuitive, but parking in the closest available space doesn't translate to a quicker pick-up at Fast Park. That's because, our Guest Ambassadors dispatch a shuttle each time a customer is directed to a parking space allowing for a quick pick-up service no matter where you are on our lot.

Or course! While we love our Rewards members, all of our Fast Park guests are able to use our Express Lanes. If you aren't a member (but, why wouldn't you be?) just insert your parking ticket into the column. Your parking total will display and then you can insert your credit card for payment. But, if you love free parking and other benefits, we encourage you to learn a bit more about our Relax for Rewards Program.

Using an Express Exit Lane gets you home faster. These self-service, credit card only exits typically take about 30 seconds to pass through. As soon as you pull in, insert your parking ticket or scan your Relax for Rewards Card. The column will display the total amount you owe. Then you simply scan your Free Parking Certificate and/or pay via credit card, grab your receipt and you're on your way!

Absolutely, as long as you are a Rewards member and have your promotional code linked to your Rewards Account, you're all set! Once you scan your Rewards Card at entrance and exit, your special rate will pull through automatically. Not sure if your code is linked to your Account or need to set one up? Log in to your Rewards account at www.thefastpark.com and add it to your Account Profile.

Yes, all Express Lanes are configured to print a receipt automatically.

Currently, newspaper coupons are not configured to be used at our Express Lanes. Please exit through our Booth if you have a newspaper coupon. If you have a Fast Park Free Parking Certificate, however, you may exit through our Express Lanes at any time.

Yes! Either save your Certificate to your smartphone or print it out. Each Express Lane is equipped with a QR code reader so as long as the Certificate's QR code is visible, you will be able to scan it. First scan or insert your Relax for Rewards Card, allowing the parking total to display, then scan your QR code and the parking total amount will be deducted as appropriate.

We accept all major credit cards.

At Fast Park Orlando, beginning the week of October 26, 2020 we will begin accepting Google Pay, Apple Pay and contactless credit cards at the Express Lane Exits.  We hope to have this technology at all Fast Park locations by February 2021.  

The best way to get rewarded for parking with us is to become a Relax for Rewards Member. Sign up today and each time you park with us you’ll earn points that can be redeemed for Free Parking whenever you need it. Points will add up quickly and rewards start accumulating automatically. We also honor many membership discounts including AAA and AARP, and we offer veterans and active military receive special discounts as well. Please present your identification to our Fast Park Guest Ambassador upon exit and they will discount your ticket. Multiple discounts cannot be applied to a single ticket. 

Our rates vary per market, but we are always competitively priced and more often than not, lower than the airport. To get a quote for your next stay with us, use our easy Rates & Reservations feature. 

We accept all major credit cards.

At Fast Park Orlando, beginning the week of October 26, 2020 we will begin accepting Google Pay, Apple Pay and contactless credit cards at the Express Lane Exits.  We hope to have this technology at all Fast Park locations by February 2021.  

Currently, we do not offer a pre-pay option.

As of November 2020, our Orlando facility accepts contactless payment.  However, we are gearing up to roll-out this technology at all of our Fast Park facilities within the coming months.  More information will be shared as we move forward.

All Fast Park facilities accept credit and debit card payments.  Beginning the week of October 26, 2020 the Orlando Fast Park facility will also accept Google Pay and Apple Pay at Express Exits only.  We hope to have this technology available at all Fast Parks by February 2021.  

We process all payments on-site, but we encourage you to use our Reservations feature online to receive a rate estimate and make a reservation to guarantee your parking accommodations.

Beginning the week of October 26, 2020 the Orlando Fast Park facility will begin accepting Google Pay and Apple Pay at Express Exits only.  We hope to have this technology available at all Fast Parks by February 2021. 

At this time, we do not allow Relax for Rewards Members to link their account with a credit card.

Simply pull into one of our Express Exit Lanes, insert your parking ticket or scan your Relax for Rewards Card and insert your credit card.  Or, pull up to the booth to have one of our team members process your payment.

Beginning the week of October 26, 2020, at our Orlando Fast Park facility, to pay by credit card at our Express Exit Lanes you will need to either insert your chip-enabled credit card, swipe your credit card, or use a contactless credit card to pay.  We hope to have this technology at all our Fast Park locations by February 2021.  

We are working hard to roll out this technology throughout our Fast Park portfolio by February 2021.  Our first market is Orlando with the balance of our markets following at a steady pace beginning November 2020. We will communicate via email, newsletter and social with each market as the technology becomes available. Be sure to follow us on social or sign up for our communications to make sure you are one of the first to hear about it when we go live!

With our contactless payment system (only available at Orlando Fast Park), a contactless credit card only needs to enter the magnetic field of the Payment Terminal screen– to enable a payment to process. If your credit card has contactless capabilities, a symbol with four curved lines – similar to that of a Wi-Fi symbol – will be pictured on your card. 

A credit card with contactless capabilities will have a symbol with four curved lines pictured on the card, similar to that of a Wi-Fi symbol. Currently, this technology is only available at Orlando Fast Park Express Exit Lanes.  We hope to have these capabilities at all Fast Parks by February 2021.  

Like the EMV chip technology that increased credit card security in recent years, every contactless transaction includes a one-time cryptographic code that prevents counterfeit fraud. Likewise, mobile wallet apps also use encryption and tokenization methods to mask payment account numbers when paying. So, with contactless payments, security is not sacrificed for convenience.

Contactless payment systems are not available when exiting via the cashier booth as a Guest Ambassador assists with processing payments. So, please consider using the Express Exit lanes to take advantage of a completely touch-free parking experience.  (Currently, this technology is only available at our Orlando Fast Park facility.)

No worries if your credit card isn’t set up to process contactless transactions. Our payment systems will continue to process standard credit card transactions. 

The best way to get rewarded for parking with us is to become a Relax for Rewards Member. Sign up today and each time you park with us you’ll earn points that can be redeemed for Free Parking whenever you need it. Points will add up quickly and rewards start accumulating automatically. We also honor many membership discounts including AAA and AARP, and we offer veterans and active military receive special discounts as well. Please present your identification to our Fast Park Guest Ambassador upon exit and they will discount your ticket. Multiple discounts cannot be applied to a single ticket. 

We do not offer standard weekly or monthly rates. However, we do have a Corporate Travel Program that can help you save money. 

As long as you are signed up as a Relax for Rewards Member through your company and have your promotional code linked to your Rewards Account, you're all set! Once you scan your Rewards Card at entrance and exit, your special rate will pull through automatically. Not sure if your code is linked to your account or need to set one up? Log in to your Rewards Account at www.thefastpark.com and check your Account Profile. Need to speak with a corporate program representative? Contact a Fast Park Account Representative. 

Our rates vary per market, but we are always competitively priced and more often than not, lower than the airport. To get a quote for your next parking stay, use our easy Rates & Reservations feature.

Our daily rates are based on a 24-hour period from the time you enter our facility. We charge $2.00 per hour, or any part of an hour, until the daily rate is met for that day. The pattern repeats until check-out. Applicable sales taxes and any airport use fees are calculated upon check-out based upon the parking total. To get a quote for your next parking stay, use our easy Rates & Reservations feature. 

Airport fees are set by and paid to the airport in each city for the use of its roads and curbside drop-off and pick-up areas. Taxes are set by the local jurisdiction. These are generally sales taxes.

We calculate partial days at $2.00 per hour, or any part of an hour, until the maximum daily rate is reached.

Currently, we do not offer a pre-pay option.

You can get a quote for your stay by entering your check-in and check-out dates and times through our Rates & Reservations feature. 

As long as you are signed up as a Relax for Rewards Member through your company and have your promotional code linked to your Rewards Account, you're all set! Once you scan your Rewards Card at entrance and exit, your special rate will pull through automatically. Not sure if your code is linked to your account or need to set one up? Log in to your Rewards Account at www.thefastpark.com and check your Account Profile. Need to speak with a corporate program representative? Contact a Fast Park Account Representative. 

With competitive rates, a quick and relaxing service and convenient travel tools, Fast Park’s Relax for Rewards Corporate Travel Program serves the specific needs of busy road warriors just like you. Contact a Fast Park Representative to discuss group rate options and program rates and benefits.   

If your company does not have the Fast Park Corporate Travel Program and you would like to find out more information, please click here and we will connect you with a Fast Park Account Representative. 

Your HR or Corporate Travel Planner will know if your company has a Fast Park Corporate Account. If your company does not have the Fast Park Corporate Travel Program and you would like to find out more information, please click here and we will connect you with a Fast Park Account Representative. 

The Fast Park Relax for Rewards Program is our loyalty program that puts you in charge. Scan your Rewards Card upon entry and exit each time you park with us to earn points for each stay. One full paid day = one point. Points are automatically applied to your account after 24 hours. Through your online account you can redeem points when you need them. Eight points = 1 Free Day, 20 points = 3 Consecutive Free Days and 40 points = 1 Free Week. To learn more, click here.

Yes, enrolling in the Rewards program is absolutely free!

Click here and follow the prompts to enroll in the Rewards program.

Upon enrollment, a mobile Rewards Card will be generated and attached to your Rewards Account. If you prefer a physical card, you may pick one up at any Fast Park location. Just tell the Guest Ambassador that you'd like one upon entrance and they will be happy to provide one for you. Be sure to scan it upon entrance and exit so that you can start earning points for Free Parking! Don't forget to log in to your account and link your new card to your Account.

Rewards members should scan their Rewards Card upon entrance and exit at our facilities. The Rewards Card acts like your parking ticket, tracking your entrance date/time and your exit date/time. This allows your parking total to calculate and your Rewards points to post to your Account 24 hours after your visit. All Rewards members also have a mobile Rewards Card that is automatically generated upon enrollment. If you'd like to go mobile, please visit www.thefastpark.com, log in to your account and go to Relax for Rewards/My Mobile Card.

Rewards members earn one point for every full paid day. Eight points = 1 Free Day, 20 points = 3 Consecutive Free Days and 40 points = 1 Free Week. The points are calculated and posted to Rewards Accounts automatically, 24 hours after your visit, as long as the Rewards Card is used at entrance and exit at each visit.

Log in to your Rewards Account at www.thefastpark.com. You will be taken to your Rewards dashboard, which will display your current point balance, any upcoming reservations, any unused Free Parking Certificates and your parking history.

No problem! We love it when our loyal guests join our Rewards program. Log in to your Rewards Account. From your dashboard click on Receipt Credit. Be sure to have your receipts available as you will need to enter information from those receipts into our system. For any receipts older than 12 months but not older than 2 years, please scan and email those receipts along with your name and Rewards Account number to our Rewards Representatives at [email protected]stPark.com. If you've lost your receipts, please email [email protected] for assistance. Limit two receipts per day and a total of four receipts per month. 

If you'd like to try your mobile Rewards Card, go to www.thefastpark.com and log in to your Rewards Account. Go to Relax for Rewards/My Mobile Card and follow the prompts to save your mobile Rewards Card to your mobile device. If you prefer a physical Rewards Card, please feel free to pick up a new one at any Fast Park location. Just be sure to log in to your account and link your new card to your Account.

We’re here to help if you have questions or need assistance. Contact our Relax for Rewards Representatives at 1-877-806-7275 (PARK) or [email protected]; Monday through Friday from 9 a.m. to 4 p.m.

Members of the same household can share a Relax for Rewards Account. For assistance, contact our Relax for Rewards Representatives at 1-877-806-7275 (PARK) or [email protected]; Monday through Friday from 9 a.m. to 4 p.m. 

No problem, just log in to your Rewards Account at www.thefastpark.com where you’ll be taken to your Rewards dashboard. Scroll down to your parking history at the bottom of the page. Click on the print receipt link next to your parking transactions. You also can sign up for eReceipts by managing your communications preferences.

Yes, your Rewards Card can be used at any of our facilities. Please note, if you receive a discount through our Corporate Travel Program, your rate may vary from facility to facility. Please contact your Account Representative for more information on how your rate may be affected. 

You can use your Relax for Rewards Card at any of our facilities. To change your preferred location, log in to your Rewards Account and select Account Profile. Select Edit My Profile to make any changes.

Please note, if you receive a discount through our Corporate Travel Program, your rate may vary from facility to facility. Please contact your Account Representative for more information on how your rate may be affected.

Yes, we have Rewards members request this all the time. You can do this in one of two ways. 1) Request Free Parking Certificates through your Rewards Account and then mail or email them to the non-profit of your choice (certificates must be used within 12 months). 2) Contact our Relax for Rewards Representatives at 1-877-806-PARK (7275) or [email protected]; Monday through Friday from 9 a.m. to 4 p.m. to let them know you are closing your Rewards Account and that you would like to donate your points. Please have the non-profit contact information available so that we can make arrangements.

Currently, we do not offer this service. Payment will be due upon exit.

Each Rewards Card comes with a unique number. If you’ve lost your Rewards Card or need a spare, you can pick up a new one at any of our facilities. Just be sure to link your new card in your Rewards Account. Or, forget the physical card and access your mobile Rewards Card anytime you’d like.

Log in to your Relax for Rewards Account and select Account Profile. Scroll down to view your communications preferences, and check the box to receive eReceipts. Your eReceipt will be emailed to you 24 hours after your transaction.

Yes, you will continue to receive paper receipts at checkout. You also can view your parking history and print receipts from your Rewards dashboard.

Log in to your Rewards Account at www.thefastpark.com. Navigate to Relax for Rewards/Account Profile. Click "Edit" to update your communication preferences or profile information.

If you are unsure of your username, please try using the email address associated with your account. If you have forgotten both your username and your password, click here for assistance. 

Yes, usernames and passwords are case sensitive.

We'd hate to see you go but you may cancel at any time. Just contact our Relax for Rewards Representatives at 1-877-806-7275 (PARK) or [email protected]; Monday through Friday from 9 a.m. to 4 p.m.

Ready to go mobile? With your mobile Relax for Rewards Card you can! Start by bookmarking it to your phone’s home screen, taking a photo or adding it to your Apple Wallet. Whatever method you prefer! When you arrive at our facility, scan your mobile Rewards Card at our entrance column. A Fast Park Guest Ambassador will be available in case you need assistance. When you are ready to exit, proceed to the Cashier or Express Lane and again scan your mobile Rewards Card. Your amount due will display. Follow with the payment of your choice to complete the transaction. 

From your mobile device, log in to your Rewards Account at www.thefastpark.com. Navigate to My Card. From there you can take a photo, add it to your Apple Wallet or bookmark it for easy access.

Good news! We've automatically generated a mobile Rewards Card for all of our Rewards members. To access yours, from your mobile device, log in to your Rewards Account at www.thefastpark.com. Navigate My Card. From there you can take a photo, bookmark it or add to your Apple Wallet. 

Our scanning technology works with both Free Parking Certificates and our mobile Rewards Card. If you'd like to scan your Free Parking Certificates, either print or save to your mobile device. When you are ready to exit, scan your Rewards Card. Wait for your parking total to display and then scan your Free Parking Certificates.

Our Fast Park Guest Ambassadors are equipped with mobile tablets inside their booth to help retrieve account information and assist with getting you entered and exited from our parking lot. Please be prepared to show your ID and answer some questions to validate your account.

Log into to your Rewards Account at www.thefastpark.com.  Find the Parking Certificate(s) that you would like return.  Select the View button under the appropriate Certificate.  When your Certificate appears, select the “Convert Back to Points” link which is displayed below your Parking Certificate.  Follow the prompts as instructed.

Absolutely, just log in to your Rewards Account. From your dashboard click on Receipt Credit. Be sure to have your receipts available as you will need to enter information from those receipts into our system. For any receipts older than 12 months but not older than 2 years, please scan and email those receipts along with your name and Rewards Account number to our Rewards Representatives at [email protected]. Limit two receipts per day and a total of four receipts per month. 

We currently have three types of Free Parking Certificates that can be used in any combination to offset your parking stay. One Free Day; 3 Free Days (up to 3 consecutive days) and a Free Week (up to seven consecutive days). When using a 3 Free Day Certificate or Free Week Certificate, any unused days are forfeited and non-refundable due to the discounted point value. To redeem your points for Free Parking, log in to your Rewards Account at www.thefastpark.com. You'll be taken to your Rewards Dashboard where you will see your available points and the types of Free Parking Certificates that you can redeem. Either save your Certificate(s) to your phone or print it out. Each Exit Lane is equipped with a QR code reader so as long as the Certificate's QR code is visible, you will be able to scan it. You will first insert your Relax for Rewards Card, allowing the parking total to display, you will then scan your QR code and the parking total amount will be deducted as appropriate.

At the current time, Rewards Accounts (and points) do not expire.  

Log in to your Rewards Account at www.thefastpark.com. You will be taken to your Rewards Dashboard. Scroll down to the Free Parking Certificates area and select the combination of Parking Certificates you would like to redeem. Either save your Certificate(s) to your phone or print them out.

You can, but you don't have to! That's because our mobile technology accommodates both mobile Rewards Cards and mobile Free Parking Certificates. Simply save your Certificates to your mobile device (take a photo, bookmark it, or email it) and scan the QR code upon exit. It's that easy!

While we encourage Rewards members to redeem points ahead of their trip by printing them out or saving them to their mobile device, we understand that sometimes life becomes hectic. Our Fast Park Guest Ambassadors are equipped with mobile tablets inside their booths that will allow them to retrieve your Rewards Account and redeem points on the spot. Please be prepared to show your ID and answer some questions to validate your Account.

Yes, we currently ask Rewards members book a reservation even when requesting Free Parking Certificates. This allows us to ensure we know when you are visiting so that we can reserve accommodations for you.

Reservations are not required if space is available. However, as many of the airports we serve continue to grow and flight traffic increases, our traffic patterns also increase, especially during peak travel seasons. We highly recommend reservations during peak travel seasons including major holidays.

Our Reservations & Rates feature makes this easy! Simply log in to your Account at www.thefastpark.com and enter your airport, check-in date/time and check-out date/time. You will then follow the prompts to complete your reservation.

If you are a Rewards Member, log in to your Rewards Account and find your upcoming reservation on your dashboard. If you are not a Rewards member, please contact our Relax for Rewards Representatives at 1-877-806-7275 (PARK) or [email protected]; Monday through Friday from 9 a.m. to 4 p.m. Please note, non-Rewards members cannot be credited their reservation fee regardless of cancellation date/time.

Customers who are not Relax for Rewards Members forfeit reservation fees for all cancellations, regardless of when the cancellation is made.

This likely means we are completely sold out. You can always call the morning of your travels to inquire if we have a space.

Begin the reservation process as usual by entering your check-in and check-out date/time. After you proceed to payment, you will see an Offer Code field. Enter your Offer Code and your reservation fee will be deducted as appropriate.

Yes, we ask that all of our customers present their reservation upon entrance. This is especially important during peak travel season. Having your reservation available on your phone or a print-out will allow our Guest Ambassador to get you into the facility quickly. If you are a Rewards member and you were logged in when you made your reservation, your Rewards Card QR code will be on the reservation, speeding your entry process.

We understand the unpredictability of travel and we are flexible. Rest assured, your car will be ready and waiting for you when you return.

No. To make things as easy as possible, we only charge a reservation fee, which allows us to reserve accommodations for you. Your actual parking fees will be calculated and due upon check-out at the facility.

A reservation guarantees you access to that Fast Park facility. The majority of the time, that will mean that you have a parking space. During peak travel periods and based upon the travel patterns of our other guests currently on the lot, this might mean that we would have to valet your car (at no additional charge) until a specific parking space is available. We will only do this as necessary as it is our goal to have a space waiting for you.

While a reservation guarantees you access to that Fast Park facility, our FastCharge stations are offered on a first-come, first-serve basis with priority given to our guests with a prior reservation. 

Log in to your Rewards Account and select Refer a Friend from the toolbar. Invite your friends by sharing a link by email or social media. When a friend clicks the link and registers as a Relax for Rewards Member, they will receive 8 points (1 Free Day) that can be redeemed online at their leisure.

Log in to your Rewards Account. From your dashboard go to Refer a Friend. Refer as many friends as you’d like by email or share your referral link on Facebook or Twitter. They’ll get 8 points (1 Free Day) just for signing up, and you’ll get a Free Day once they park with us and use their Relax for Rewards Card.

You can refer as many friends as you’d like to keep earning points. Log in to your Rewards Account and select Refer a Friend to see all of your current referral details. Terms apply.

Yes!  At select locations, Fast Park customers can enjoy dual 240V Charge Point stations and/or Tesla Superchargers at our newest facilities and outdoor-rated GFIs at our other facilities. We call this service FastCharge and offer it at no charge to you. To learn which features are available in your market, please visit our locations page. 

From time to time, our employees may have to unplug your vehicle once you have reached a full charge to let other EV customers charge. If you need assistance with plugging in, ask a member of our staff. Or, simply leave your port open and a manager will plug in your vehicle within a few hours of your arrival.

While a reservation guarantees you access to that Fast Park facility, our FastCharge stations are offered on a first-come, first-serve basis with priority given to our guests with a prior reservation. 

Yes, we will ensure your vehicle has a full charge before valeting you to a standard space to make room for one of our other environmentally-friendly guests.

We try our best to accommodate all our guests with EV charging needs. From time to time, if a car has reached a full charge and another guest is in need of the service, we may valet your car to a new spot so that another guest is able to take advantage of one of our FastCharge stations.

Our charging stations are only available to members of the traveling public seeking long-term, off-site airport parking.

EV charging is only available to members of the traveling public seeking long-term, off-site airport parking.

We exclusively offer long-term parking options to members of the traveling public.