Frequently Asked Questions

  • Facility Questions
    • Can you assist if I have trouble with my car?

      If your car lets you down, we won’t leave you stranded. Ever. We’re here to help you get on your way safely and quickly. Our Fast Park employees can help with flat tires, battery jumps, snow removal and more. And, if that doesn’t work, we’ll help make sure you’re able to reach someone to get serious repairs taken care of. Together, we’ll find a solution to get you home before you know it.

    • I have a meeting at the airport. Can I park with you?

      While we'd love to help you, Fast Park facilities are set up to accommodate the specific needs of the traveling public only.

    • How far in advance of my flight do I need to arrive at Fast Park?

      All of our Fast Park locations are conveniently located within miles of the airport. In fact, our average distance is just one mile! We recommend arriving at Fast Park at least 15 minutes before you'd like to be at the airport. As always, please check with your local airport for delays and/or recommended arrival times.

    • How does your service work?

      First, we want to assure you that parking with Fast Park is EASY and many of our customers tell us we are more convenient and efficient than parking at the airport. How? As you pull into a Fast Park facility, you will be greeted by a Cashier who will direct you to park in a specific row. They will dispatch a driver who will pick you up at your parking space and help you onto the shuttle with your luggage. A few minutes later, you'll be on your way to the airport. Our driver will drop you at your terminal and again help you exit the bus with your luggage. When you arrive back from your travels, you exit baggage claim and look for the Fast Park staging area. We will help you onto the bus and take you right back to your car. Be sure to let our Cashier know if you are a first time parker and they will go over our service in detail to make sure you are comfortable. Need more information? Take a look at our How To video

    • Where are you located?

      Fast Park has 17 parking facilities located in 14 markets throughout the U.S.

    • What are you hours of operation?

      We are open 365 days per year, 24 hours per day. No matter when or what time you’re traveling, we’re always open and ready to meet your airport parking needs. So, no matter what time your flight departs or arrives, our staff and our shuttles are waiting to serve you. In the event of natural disasters, we stay open to make sure you can get on the road home if you're able to get to our facility.

    • What are your rates?

      Our rates vary per market, but we are always competitively priced and more often than not, lower than the airport. To get a quote for your next stay with us, use our easy Rates & Reservations feature. 

    • Do you provide assistance for guests needing additional help?

      Absolutely! While it's true, we provide a parking service for travelers, we also provide exceptional customer service. Whether you need assistance with a few extra bags or if you need to utilize our handicap accessible service, we are here for you. We will work with you to ensure you get to and from the airport efficiently and safely. In certain cases, this may include valet service at no additional cost. Please let our Cashier know upon entrance if you need additional assistance and our staff will be happy to assist you. If you use our Rates & Reservations feature please select Handicap Parking as an extra service during the reservation process.

    • Can you charge my electric vehicle while I'm traveling?

      Yes!  At select locations, Fast Park customers can enjoy dual 240V Charge Point stations. We call this service FastCharge and offer it at no charge. Facilities without dedicated FastCharge stations offer accessible outdoor-rated GFIs. To learn which features are available in your market, please visit our locations page. If you use our Rates & Reservations feature, please select FastCharge as an extra service during the reservation process. From time to time, our employees may have to unplug your vehicle once you have reached a full charge, in order to let other EV customers charge. If you need assistance with plugging in, ask a member of our staff. Or, simply leave your port open and a manager will plug your vehicle in within a few hours of your arrival.

    • How often do your lots reach capacity?

      We tend to get very busy during peak travel seasons including major holidays. In order to guarantee your space, we recommend making a reservation through our Rates & Reservations feature. 

    • Are you open 365 days per year?

      Yes. We are open 365 days per year, 24 hours per day. No matter when or what time you’re traveling, we’re always open and ready to meet your airport parking needs. So, no matter what time your flight departs or arrives, our staff and our shuttles are waiting to serve you. In the event of natural disasters, we stay open to make sure you can get on the road home if you’re able to get to our facility.

    • What is the difference between your BWI locations?

      Fast Park & Relax is located 2.0 miles from the BWI airport and features FastCharge charging stations, plenty of uncovered parking and some covered parking offered on a first-come, first-served basis. Fast Park 2 was opened in 1996 and is located just 1.5 miles from the BWI airport. Fast Park 2 is our smaller facility and offers uncovered parking.

    • What is the difference between your CLE locations?

      Cleveland Airport Fast Park offers covered parking and is located on Snow Road and I-71. Cleveland Park Place features uncovered parking with a complimentary car wash and is located at Snow Road and OH-237. Both facilities are just 1 mile from CLE.

    • Are you able to make accommodations for motorcycles and oversized vehicles?

      Most markets can make accommodations for motorcycles and oversized vehicles. However, we recommend calling your local Fast Park facility to confirm they can accommodate your specific needs.

    • Do your shuttles transport to locations other than the airport?

      Our Fast Park vehicles are dedicated to making trips to and from the specific airport they serve.

    • Do you offer car services like oil changes and details?

      We offer a detailing service, managed by a trusted offsite partner, for an additional fee at our Cleveland Airport Fast Park location only.

    • I locked my keys in my car. Can you help me?

      This happens more often than you'd think! Yes, if you've locked your keys in your car and need assistance, please let a Fast Park employee know. We will provide the phone number of a reputable, economical service to help you out. You must be present for this service.

  • How it Works
    • How does your service work?

      First, we want to assure you that parking with Fast Park is EASY and many of our customers tell us we are more convenient and efficient than parking at the airport. How? As you pull into a Fast Park facility, you will be greeted by a Cashier who will direct you to park in a specific row. They will dispatch a driver who will pick you up at your parking space and help you onto the shuttle with your luggage. A few minutes later, you'll be on your way to the airport. Our driver will drop you at your terminal and again help you exit the bus with your luggage. When you arrive back from your travels, you exit baggage claim and look for the Fast Park staging area. We will help you onto the bus and take you right back to your car. Be sure to let our Cashier know if you are a first time parker and they will go over our service in detail to make sure you are comfortable. Need more information? Take a look at our How To video

    • Do I need to call for a pick-up at the airport?

      Our shuttles are continuously dispatched to the airport to wait for our Fast Park guests. Occasionally you might exit from baggage claim and not see a Fast Park shuttle, but rest assured, one is on the way. We do recommend that our late, late night guests call if you do not see a shuttle waiting for you and one will be on its way to you in no time.

    • Where do you pick-up at the airport?

      At each airport, we are located on the baggage claim level. Exit the baggage claim area and look for the Fast Park pick-up area. This information, with location specifics, is detailed on your Car Locator card, which you received from your driver when you boarded the Fast Park shuttle before heading to the airport.

    • How do I catch the shuttle when I arrive at your facility?

      We like to keep things simple at Fast Park. When you arrive, our cashiers tell you exactly where to park and our shuttles pick you up directly from your car. Upon return, we pick you up and take you right back to your car. It’s door-to-door service that’s fast and easy. That’s what we like to call No Walking. No Waiting. No Worries.® service.

    • How often do your shuttles circle the airport?

      In short, constantly. As soon as one Fast Park vehicle leaves the airport, another is on its way. While we are subject to vehicle traffic patterns at each airport, our goal is to never make you wait more than 5 minutes between shuttles. More often than not, we average about 2 minutes between shuttles. This is a key measure of our success and is something that our management team is always tracking and trying to improve.

    • Why do your Cashiers instruct guests where to park? I'd rather park in the closest available spot.

      We know it might sound counter intuitive, but parking in the closest available space doesn't translate to a quicker pick-up at Fast Park. That's because, our Cashiers dispatch a shuttle each time a customer is directed to a parking space allowing for a quick pick-up service no matter where you are on our lot.

  • Express Lanes
    • Can I use the Express Lanes if I'm not a Rewards Member?

      Or course! While we love our Rewards members, all of our Fast Park guests are able to use our Express Lanes. If you aren't a member (but, why wouldn't you be?) just insert your parking ticket into the column. Your parking total will display and then you can insert your credit card for payment. But, if you love free parking and other benefits, we encourage you to learn a bit more about our Relax for Rewards Program.

    • What is an Express Lane and how does it work?

      Using an Express Exit Lane gets you home faster. These self-service, credit card only exits typically take about 30 seconds to pass through. As soon as you pull in, insert your parking ticket or scan your Relax for Rewards Card. The column will display the total amount you owe. Then you simply scan your Free Parking Certificate and/or pay via credit card, grab your receipt and you're on your way!

    • If I have a special rate, can I use the Express Lanes?

      Absolutely, as long as you are a Rewards member and have your promotional code linked to your Rewards Account, you're all set! Once you scan your Rewards Card at entrance and exit, your special rate will pull through automatically. Not sure if your code is linked to your Account or need to set one up? Log in to your Rewards account at www.thefastpark.com and add it to your Account Profile.

    • Do you offer water at the Express Lanes?

      Yes, cold bottled water amenity is available at all of our exit lanes - Cashier Booths and our Express Lanes.

    • Will I get a receipt at the Express Lanes?

      Yes, all Express Lanes are configured to print a receipt automatically.

    • Can I use a coupon at the Express Lanes?

      Currently, newspaper coupons are not configured to be used at our Express Lanes. Please exit through our Cashier Booth if you have a newspaper coupon. If you have a Fast Park Free Parking Certificate, however, you may exit through our Express Lanes at any time.

    • Can I use a Free Parking Certificate at the Express Lanes?

      Yes! Either save your Certificate to your smartphone or print it out. Each Express Lane is equipped with a QR code reader so as long as the Certificate's QR code is visible, you will be able to scan it. First scan or insert your Relax for Rewards Card, allowing the parking total to display, then scan your QR code and the parking total amount will be deducted as appropriate.

    • What type of payment do you accept at the Express Lanes?

      We accept all major credit cards.

  • Discounts & Coupons
    • Do you offer discounts or coupons?

      The best way to get rewarded for parking with us is to become a Relax for Rewards Member. Sign up today and each time you park with us you’ll earn points that can be redeemed for Free Parking whenever you need it. Points will add up quickly and rewards start accumulating automatically. We also honor many membership discounts including AAA and AARP, and we make certain veterans and active military receive special offers as well. Please present your identification to our Fast Park Cashier upon exit and they will discount your ticket.

    • Do you accept competitor coupons?

      Yes, we do accept competitor coupons. Please present the coupon upon exit and we will extend a Fast Park discount that is most comparable to the coupon.

    • Do you offer weekly or monthly rates?

      We do not offer standard weekly or monthly rates. However, we do have a Corporate Travel Program that can help you save money with special group rates. 

  • Rates
    • What are your rates?

      Our rates vary per market, but we are always competitively priced and more often than not, lower than the airport. To get a quote for your next parking stay, use our easy Rates & Reservations feature.

    • How is your rate calculated?

      Our daily rates are based on a 24-hour period from the time you enter our facility. We charge $2.00 per hour, or any part of an hour, until the daily rate is met for that day. The pattern repeats until check-out. Applicable sales taxes and any airport use fees are calculated upon check-out based upon the parking total. To get a quote for your next parking stay, use our easy Rates & Reservations feature. 

    • What are taxes and airport use fees and how are they determined?

      Airport fees are set by and paid to the airport in each city for the use of its roads and curbside drop-off and pick-up areas. Taxes are set by the local jurisdiction. These are generally sales taxes.

    • How do you charge for partial days?

      We calculate partial days at $2.00 per hour, or any part of an hour, until the maximum daily rate is reached.

    • Can I pre-pay?

      Currently, we do not offer a pre-pay option.

    • How can I get a quote?

      You can get a quote for your stay by entering your check-in and check-out dates and times through our Rates & Reservations feature. 

  • Corporate Program
  • RFR, General
    • What is the Relax for Rewards Program?

      The Fast Park Relax for Rewards Program is our loyalty program that puts you in charge. Scan your Rewards Card upon entry and exit each time you park with us to earn points for each stay. One paid day = one point. Points are automatically applied to your account within 24 hours. Through your online account you can redeem points when you need them. Eight points = 1 FREE day, 20 points = 3 Consecutive Free Days and 40 points = 1 FREE week. To learn more, click here.

    • Is the program free?

      Yes, enrolling in the Rewards program is absolutely free!

    • How do I enroll in the Relax for Rewards Program?

      Click here and follow the prompts to enroll in the Rewards program.

    • How do I get a Rewards Card?

      Upon enrollment, a mobile Rewards Card will be generated and attached to your Rewards Account. If you prefer a physical card, you may pick one up at any Fast Park location. Just tell the Cashier that you'd like one upon entrance and they will be happy to provide one for you. Be sure to scan it upon entrance and exit so that you can start earning points for Free Parking!

    • How do I use my Rewards Card?

      Rewards members should scan their Rewards Card upon entrance and exit at our facilities. The Rewards Card acts like your parking ticket, tracking your entrance date/time and your exit date/time. This allows your parking total to calculate and allows your Rewards points to post to your Account within 24 hours of your visit. All Rewards members also have a mobile Rewards Card that is automatically generated upon enrolment. If you'd like to go mobile, please visit www.thefastpark.com, log in to your account and go to Relax for Rewards/My Mobile Card.

    • How do I earn points?

      Rewards members earn one point for every full paid day. Eight points = 1 FREE day, 20 points = 3 Consecutive Free Days and 40 points = 1 FREE week. The points are calculated and posted to Rewards Accounts automatically, within 24 hours, as long as the Rewards Card is used at entrance and exit at each visit.

    • How can I check my point balance?

      Log in to your Rewards Account at www.thefastpark.com. You will be taken to your Rewards dashboard, which will display your current point balance, any upcoming reservations, any unused Free Parking Certificates and your parking history.

    • I've been using your facility but just enrolled in the Rewards program. How do I get credit for my previous visits?

      No problem! We love it when our loyal guests join our Rewards program. Log in to your Rewards Account at www.thefastpark.com. Go to Relax for Rewards/Receipt Credit. Be sure to have your receipts available as you will need to enter information from those receipts into our system. For any receipts older than 12 months, please scan and email those receipts along with your name and Rewards Account number to our Rewards Representatives at RFRTeam@TheFastPark.com. If you've lost your receipts, please call your Fast Park facility for assistance. 

    • I lost my Rewards Card, how do I get another one?

      If you'd like to try your mobile Rewards Card, go to www.thefastpark.com and log in to your Rewards Account. Go to Relax for Rewards/My Mobile Card and follow the prompts to save your mobile Rewards Card to your mobile device. If you prefer a physical Rewards Card, please feel free to pick up a new one at any Fast Park location. Just be sure to log in to your account and link your new card to your Account.

    • I think I have multiple accounts, how do I combine them?

      We're happy to help you. Contact our Relax for Rewards Representatives at 1-877-806-PARK (7275) or email RFRTeam@TheFastPark.com. We have representatives available Monday - Friday; 9 a.m. - 4 p.m. ET who can combine your Accounts for you. If you call or contact us outside of those hours, we will get back to you the next business day.

    • Can I add my spouse or partner to my account so that we can share points?

      Beginning in early 2017, you will have the ability to join forces with other family members to share and pool points to earn Free Parking faster. This feature will launch soon so stay tuned for more information. In the meantime, make sure each family member has their own Rewards Account set up. Once we launch, it will be that much easier to join your Accounts.

    • I lost my receipt, how do I get a new one?

      No problem, just log in to your Rewards Account at www.thefastpark.com where you'll be taken to your Rewards dashboard. Scroll down to your parking history at the bottom of the page. Click on the print receipt icon next to your parking transactions.

    • Can I use my Rewards Card at any of your facilities?

      Yes, your Rewards Card can be used at any of our facilities. Please note, if you receive a discount through our Corporate Travel Program, your rate may vary from facility to facility. Please contact your Account Representative for more information on how your rate may be affected. 

    • I'm moving, how do I transfer my account?

      We're happy to help, just contact our Relax for Rewards Representatives at 1-877-806-PARK (7275) or RFRTeam@TheFastPark.com. We have representatives available Monday - Friday; 9 a.m. - 4 p.m. ET. If you call or contact us outside of those hours, we will get back to you the next business day.

    • Can I donate my points to a non-profit?

      Yes, we have Rewards members request this all the time. You can do this in one of two ways. 1) Request Free Parking Certificates through your Rewards Account and then mail or email them to the non-profit of your choice (certificates must be used within 12 months). 2) Contact our Relax for Rewards Representatives at 1-877-806-PARK (7275) or RFRTeam@TheFastPark.com to let them know you are closing your Rewards Account and that you would like to donate your points. Please have the non-profit contact information available so that we can make arrangements.

    • Can I link a credit card to my Rewards Card?

      At this time, as a Rewards member, you can link a credit card to your Account. However, it can only be used to pay for a Reservation Fee. We hope in the future to have a seamless mobile experience that will allow Rewards members to pay for their parking onsite via their Rewards/credit card. Stay tuned for this feature.

    • Can I get a duplicate Rewards Card?

      Each Rewards Card is coded with a unique number to reduce the risk of multiple family members trying to use the same Rewards Card at once. If you need a Rewards Card for a family member, we recommend having that family member create their own Rewards Account. In early 2017, you'll be able to link all Rewards Cards in the same family to one account.  If you've lost your Rewards Card and simply need a new one, you may pick up a new Rewards Card at any of our facilities and link it to your Rewards Account. We also give each Rewards member a mobile Rewards Card in case you'd like to use it through your mobile device. If you have additional questions, please contact our Relax for Rewards Representatives at 1-877-806-PARK (7275) or RFRTeam@TheFastPark.com. We have representatives available Monday - Friday; 9 a.m. - 4 p.m. ET. If you call or contact us outside of those hours, we will get back to you the next business day.

  • RFR, Account
  • RFR, Going Mobile
    • How do I use my mobile Rewards Card?

      Ready to go mobile? With your mobile Relax for Rewards Card you can! Start by bookmarking it to your phone’s home screen, taking a photo or adding it to your Apple Wallet. Whatever method you prefer! When you arrive at our facility, scan your mobile Rewards Card at our entrance column. A Fast Park Cashier will be available in case you need assistance. When you are ready to exit, proceed to the Cashier or Express Lane and again scan your mobile Rewards Card. Your amount due will display. Follow with the payment of your choice to complete the transaction. You can use your physical and mobile Rewards Cards interchangeably.

    • Where do I find my mobile Rewards Card?

      Log in to your Rewards Account at www.thefastpark.com. Navigate to Relax for Rewards/My Mobile Card. From there you can take a photo, add it to your apple wallet or bookmark it for easy access.

    • I enrolled in your program years ago, how do I get a mobile Rewards Card?

      Good news! We've automatically generated a mobile Rewards Card for all of our Rewards members. To access yours, log in to your Rewards Account at www.thefastpark.com. Navigate to Relax for Rewards/My Mobile Card. From there you can take a photo, bookmark it or add to your Apple Wallet. Keep in mind, the mobile number matches your physical Rewards Card and can be used interchangeably.

    • Do you have mobile Free Parking Certificates?

      Our scanning technology works with both Free Parking Certificates and our mobile Rewards Card. If you'd like to scan your Free Parking Certificates, either print or save to your mobile device. When you are ready to exit, scan your Rewards Card. Wait for your parking total to display and then scan your Free Parking Certificates.

    • How do I use my mobile Rewards Card if my phone is not functioning?

      Our Fast Park Cashiers are equipped with mobile tablets inside their booth to help retrieve account information and assist with getting you entered and exited from our parking lot. Please be prepared to show your ID and answer some questions to validate your account.

  • RFR, Points and Rewards
    • My plans have changed, how do I return a Parking Certificate?

      Log into to your Rewards Account at www.thefastpark.com.  Find the Parking Certificate(s) that you would like return.  Select the View button under the appropriate Certificate.  When your Certificate appears, select the “Convert Back to Points” link which is displayed below your Parking Certificate.  Follow the prompts as instructed.

    • I forgot to use my Rewards Card, can I still get my points?

      Absolutely, just log in to your Rewards Account at www.thefastpark.com. Go to Relax for Rewards/Receipt Credit. Be sure to have your receipts available as you will need to enter information from those receipts into our system. For any receipts older than 12 months, please scan and email those receipts along with your name and Rewards Account number to our Rewards Representatives at RFRTeam@TheFastPark.com.

    • How do I use my points for Free Parking?

      We currently have three types of Free Parking Certificates that can be used in any combination to offset your parking stay. One Free Day; 3 Free Days and a Free Week (up to seven consecutive days). To redeem your points for Free Parking, log in to your Rewards Account at www.thefastpark.com. You'll be taken to your Rewards Dashboard where you will see your available points and the types of Free Parking Certificates that you can redeem. Either save your Certificate(s) to your phone or print it out. Each Exit Lane is equipped with a QR code reader so as long as the Certificate's QR code is visible, you will be able to scan it. You will first insert your Relax for Rewards Card, allowing the parking total to display, you will then scan your QR code and the parking total amount will be deducted as appropriate.

    • Do my Rewards points expire?

      Rewards Accounts (and points) expire for Accounts that have not been active within 18 months. If you begin traveling again and would like to reactivate your Account, please contact our Rewards Representatives at 1-877-806-PARK (7275) or RFRTeam@TheFastPark.com and they will assist you. We have representatives available Monday - Friday; 9 a.m. - 4 p.m. ET. If you call or contact us outside of those hours, we will get back to you the next business day.

    • How do I apply for Free Parking Certificates?

      Log in to your Rewards Account at www.thefastpark.com. You will be taken to your Rewards Dashboard. Scroll down to the Free Parking Certificates area and select the combination of Parking Certificates you would like to redeem. Either save your Certificate(s) to your phone or print them out.

    • Do I have to print my Certificates?

      You can, but you don't have to! That's because our mobile technology accommodates both mobile Rewards Cards and mobile Free Parking Certificates. Simply save your Certificates to your mobile device (take a photo, bookmark it, add it to your apple wallet) and scan the QR code upon exit. It's that easy!

    • Can your Cashier help me redeem points?

      While we encourage Rewards members to redeem points ahead of their trip by printing them out or saving them to their mobile device, we understand that sometimes life becomes hectic. Our Fast Park Cashiers are equipped with mobile tablets inside their booths that will allow them to retrieve your Rewards Account and redeem points on the spot. Please be prepared to show your ID and answer some questions to validate your Account.

    • Do I need to make a reservation after redeeming my points?

      Yes, we currently ask Rewards members book a reservation even when requesting Free Parking Certificates. This allows us to ensure we know when you are visiting so that we can reserve accommodations for you.

  • Reservations
    • Do I need a reservation?

      Reservations are not required if a space is available. However, as many of the airports we serve continue to grow and flight traffic increases, our traffic patterns also increase, especially during peak travel seasons. We highly recommend reservations during peak travel seasons including major holidays.

    • How do I make a reservation?

      Our Reservations & Rates feature makes this easy! Simply log in to your Account at www.thefastpark.com and enter your airport, check-in date/time and check-out date/time. You will then follow the prompts to complete your reservation.

    • How do I cancel a reservation?

      If you are a Rewards member, log in to your Rewards Account and find your upcoming reservation on your dashboard. From there you can cancel your reservation. If you cancel within 24 hours of your check-in date/time, you will be credited your reservation fee. If you are not a Rewards member, please contact a Rewards Representative at 1-877-806-PARK (7275) or RFRTeam@TheFastPark.com. We have representatives available Monday - Friday; 9 a.m. - 4 p.m. ET. If you call or contact us outside of those hours, we will get back to you the next business day. Please note, non-Rewards members cannot be credited their reservation fee regardless of cancellation date/time.

    • What if my plans change after making a reservation?

      All Rewards Members who cancel reservations more than 24 hours in advance of their check-in dates/times will receive reservation credits* on their Rewards Accounts, which can be used for future trips. Reservation fees will be forfeited if a cancellation is made within 24 hours of the designated check-in date/time. You must be a Rewards Member to quality for reservation credits. Non-members forfeit reservation fees for all cancellations, regardless of when the cancellation is made.

      *Reservation credits will appear in the Rewards Account used to make the reservation. Reservation credits have no monetary value and cannot be refunded to a credit card.

    • The system is indicating reservations aren't available. What does that mean?

      This likely means that you are trying to book a reservation during a peak travel season and we are completely sold out. You can always call the morning of your travels to inquire if we have space, but likely our lots will be full.

    • How do I use a reservation credit?

      If you are a Rewards member and you cancel a reservation within the stated time period, we will give you a credit towards your next reservation. That credit will be tied to your Account appearing on your dashboard. 

    • How do I use a coupon code for my reservation?

      Begin the reservation process as usual by entering your check-in and check-out date/time. After you proceed to payment, you will see an Offer Code field. Enter your Offer Code and your reservation fee will be deducted as appropriate.

    • Do I need to present my reservation upon entrance?

      Yes, we ask that all of our customers present their reservation upon entrance. This is especially important during peak travel season. Having your reservation available on your phone or a print-out will allow our Cashier to get you into the facility quickly. If you are a Rewards member and you were logged in when you made your reservation, your Rewards QR code will be on the reservation, speeding your entry process.

    • I stayed longer than my reservation, is this an issue?

      We understand the unpredictability of travel and we are flexible. Rest assured, your car will be ready and waiting for you when you return.

    • Do I pay for my entire trip as part of my reservation?

      No. To make things as easy as possible, we only charge a reservation fee, which allows us to reserve accommodations for you. Your actual parking fees will be calculated and due upon check-out at the facility.

    • Does a reservation guarantee me a parking space?

      A reservation guarantees you access to that Fast Park facility. The majority of the time, that will mean that you have a parking space. During peak travel periods and based upon the travel patterns of our other guests currently on the lot, this might mean that we would have to valet your car (at no additional charge) until a specific parking space is available. We will only do this as necessary as it is our goal to have a space waiting for you.