THE INFORMATION WE GATHER
Personal, Technical and Usage Information
The Websites collect both personal information and non-personal or aggregate information from and about you. “Personal information” is information by which you can be personally identified or contacted, and may include your name, email address, mailing address, telephone number(s), and username. Personal information also may include information that may not be personally identifiable by itself (for example, your reservation dates), but which may become personally identifiable when combined with other personal information (for example, your reservation dates combined with your name). We collect, process and store only that personally-identifiable information about you that you voluntarily provide or make available to us through your use of the Website. We collect profile information you provide when registering with the Website; information about the use of parking services arranged or reserved through the Website; information relating to your participation in our Relax for Rewards®; and any other information you may provide through the Website. The Website also may receive payment and payment card information when you pay (or prepay) for parking reservations. Payment and payment card information is processed by a payment processing service provider and we do not store your payment card information on our systems except as may be necessary to arrange for the processing of your payment.
We also gather information about Website usage. This includes technical information regarding your IP address, browser type, operating system and statistics on unique visits, referring URLs, and repeat visits. Our system also supports the ability for us to co-browse with you during technical support sessions or chat sessions. During these sessions, we are able to monitor mouse movement and scrolling, but your personal information is obscured.
The information also includes usage information regarding pages you visit, how you navigate the Website and your mouse movements and clicks.
This information is gathered to monitor and improve the use and satisfaction of the Website but is tracked by IP address and is not associated with your personal information, unless you have logged in as a registered user at thefastpark.com.
Cookies and other electronic images
- Collection of anonymous tracking information on Website usage patterns;
- Authentication of your username and password, and to maintain the login for the duration of your visit;
- To allow for your username and password to be saved on a specific computer, so that information need not be entered each time the Website is visited, if so desired;
- To allow you to automatically access your account information, and make any changes to your personal information.
How We Collect Your Information
We collect information that you choose to provide when you use the Websites to learn about and use our services, including when you make parking reservations with us, join our loyalty programs, manage your account, request quotes, support or answers to specific questions, subscribe to receive promotional emails, coupons and other information, fill out forms on the Websites, respond to surveys, and register for and participate in contests and other promotional opportunities.
HOW WE USE YOUR INFORMATION
We use personally-identifiable information that you give us to communicate with you about important product updates or information and provide you with requested products and services, to register and administer your membership in our programs, and to respond to your inquiries.
Improving Our Websites
We use both personally-identifiable information and aggregate information to improve our Websites and our communications with you.
New Products and Services
We gather and use relevant information, personally-identifiable or not, so that we may design, customize, and offer to you new products and services that may be of interest. While we will only offer to you new products and services we believe you will truly value, you may "opt-out" of receiving such communications from us, as described below under "Customer Choice."
On occasion, we will partner with third parties for marketing purposes to provide special offers, products or services to you. We may share your personally-identifiable contact information with those partners, and we hold them to the same privacy standards described in this Policy. While we will carefully screen all such offers, products and services and believe they will be of interest to you, you will be able to "opt-out" of receiving such third-party communications, as described below under "Customer Choice". We do not receive and, therefore, do not and cannot share your banking or credit card information with such third parties.
Sharing Your Information
We may share your personal information with your company or organization if you use the Websites as part of a corporate account or list your employer on your account information, with our affiliates, with service providers who help us run and maintain the Websites, to an entity that acquires our business, for other purposes that we disclose to you when you provide your information to us, or as required by applicable law or regulatory authority, or in response to legal process to protect our rights and property, or to protect the safety of our users or others.
Children Under 13
This Website is not intended for, nor do we knowingly collect any personally identifiable information from children under the age of 13. However, if the parent or guardian of a child under 13 believes that their child has provided us with personally identifiable information, that parent or guardian should contact us if they want this information deleted from our systems. If we obtain knowledge that we have personally identifiable information about a child under 13 in retrievable form in our files, we will delete that information from our existing files.
Partners, Sponsors and Links
This Website may provide links to third-party Websites, including those of our business partners. These independent Websites have their own privacy and information collection practices. We have no responsibility or liability for these independent policies, and encourage you to review the Websites' privacy policies to understand how they might collect and use personally identifiable information.
We take the security of your personal information very seriously and are constantly improving our efforts to protect it. We store the personally-identifiable information you provide us on our secure servers. Access to our users' information is restricted only to company personnel and third parties who need the information to perform a specific job (for example, a Relax for Rewards® Account Representative or a Fast Park Management Team Member).
No electronic communication over the Internet, however, can be guaranteed to be completely secure. Though we take great care to protect your personal information, we cannot ensure or warrant the security of any information that you submit to us, and you do so at your own risk. Please do not use e-mail to send us communications which contain confidential information, or which need our immediate attention because your e-mail may not be immediately received by the appropriate business unit at Fast Park.
You can take steps to secure your personal information, for example, by maintaining the secrecy of your passwords and account information. Also, when you are finished at thefastpark.com or any of its affiliated Websites, sign off and close your browser window. This helps ensure that someone cannot pose as you online, which is especially important if you are at a computer accessible to others, such as in a library, a school or your office.
By using our Website, you agree to receive all communication directly related to the services that you have purchased or reserved. In addition, we're always looking for ways to serve you better, including, from time to time, offering you new products and services that we believe you will find valuable.
You, however, will decide what types of such marketing messages you agree to receive. When you register with thefastpark.com or any of its affiliated Websites, you should indicate if you agree to receive promotional and marketing information about new products, services, and offerings from us and any third parties. We will try to implement requests within a reasonable time, although for a time users may continue to receive communications transmitted based on information released prior to the implementation of the request.
Your California Privacy Rights
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits California residents to request and obtain once a year, free of charge, information about the personal information (if any) that we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please email your request to [email protected].
Use in Other Countries
This Website may be accessed from outside of the United States. When you submit personally identifiable information through the Website, you understand that we may store, process and access your information outside of your country of residence and by using the Websites you agree to allow us and our affiliates, service providers and business partners to access, store, and use the data in any of the countries where we may store your information, including the United States, and you acknowledge that your information may not be subject to the same legal protections provided by your country of residence or citizenship.