FastParkFAQ
Print FAQWhat are your hours of operation?
Fast Park is open 24 hours per day, 7 days per week.
How does the service work?
With Fast Park, it’s full speed ahead to your destination - all you need to do is… sit back…relax… and enjoy your quick ride to the terminal. At Fast Park, here’s howwe take care of all the details so you don’t have to.
What amenities do you provide?
At Fast Park, we offer a host of amenities and services that you won’t find at your local airport. For a full list of all of the amenities that we provide for our customers please go here.
Do I need reservations?
No, you don’t need reservations to park at a Fast Park facility. However, some of our facilities do fill during peak holiday seasons. During these times, we advise customers to call before leaving home. We are evaluating a reservation system that will allow customers to pre-reserve a space and hope to launch by 2012.
What are your daily parking rates?
Our parking rates vary by facility. Please utilize the Locations menu on the main menu bar to access the facility you are interested in. You will find daily rate information as well as any available specials within that page.
What if I get a flat tire or have trouble with my car?
The Fast Park management staff is trained to assist in getting customers on their way home as quickly as possible. We can handle flat tires and battery jumps very quickly on-site and will assist with other services to the best of our ability.
How long does it take to get to the airport from Fast Park?
In general, it takes approximately 5 -10 minutes from the time you enter the Fast Park facility until you are dropped off at the airport.
What is the Relax for Rewards℠ Program?
Relax for Rewards℠ is the Fast Park loyalty program which allows frequent travelers to earn free parking!
How do I use my Relax for Rewards℠ Card?
Your Rewards Card should be used upon entrance and exit. Simply insert your Rewards Card into the entrance column upon entrance and then into the exit column upon exit. Your activity will be tracked, allowing us to post your Rewards points into your Rewards Account within 24 hours of your exit. If you have any questions, please ask one of our friendly Fast Park cashiers.
Can I use my Relax for Rewards℠ membership card at any Fast Park location?
At the current time your Rewards Card works only at your ‘home’ location. If you travel from multiple airports, please sign up for a separate membership for each facility. When you are ready to redeem points, contact us and we can assist you with combining points for redemption purposes.
Can my family members use my Relax for Rewards℠ Membership?
Yes! Members of the same household including family and domestic partners may share Rewards Accounts and Rewards Free Parking Certificates. If members of a household will be traveling at the same time, please request separate accounts as only one car may enter per Rewards Card.
How do I earn points?
Use your Rewards Card upon entrance and exit and you will earn one point for every full paid day of parking. If you were unable to use your Rewards Card upon entrance or exit, log into thefastpark.com and select My Rewards Area/Apply for Receipt Credit to enter your receipt data. We will credit your Rewards account based upon your receipt information.
How do I redeem points?
Log into thefastpark.com and select My Rewards Area/Redeem Points.
Do my points expire?
Rewards membership remains active as long as there is account activity at least once per calendar year. Account activity is defined as a visit to a Fast Park facility or a point redemption.
How can I check my Relax for Rewards℠ point balance?
Log into thefastpark.com. Your account balance will appear in the right side bar along with your name, account number and profile information.
I wasn’t able to use my Relax for Rewards℠ Card during my last visit, how can I get points for that trip?
Yes! Log into thefastpark.com and select My Rewards Area/Apply for Receipt Credit. You will be asked to input your entrance date, location and receipt number. Upon completion, your Rewards account will be credited immediately.
I haven’t received my Relax for Rewards℠ Membership Card yet. Can I still park at Fast Park?
Yes. You may print a temporary card to present upon your entrance and exit at Fast Park. To do this, choose 'Replacement Card' from the My Rewards Area Menu at the top of the page. Scroll down and click on the 'Print a Temporary Card' link. Be sure to hold on to your receipt so that you can enter it online for Receipt Credit when you return.
I lost my Rewards card, how do I get a new one?
Log into thefastpark.com and select My Rewards Area/Replacement Card. We will mail you a replacement Rewards Card, which should arrive to your address on file within 10 business days.
Can I print a receipt for a past parking trip?
Yes! Log into thefastpark.com. You will be taken to your Parking History page. Click on the printer icon next to the particular stay that you need a duplicate receipt for.
What if I have more than one account or membership card?
Please call 1-877-806-7275 (PARK) and Betsi, our Rewards Representative, will assist you. You can also contact her through our contact us page.
My personal information has changed. How can I update my Rewards Account?
Log into thefastpark.com and select My Rewards Area/View My Profile. Select the Edit button and correct the appropriate information. If you need additional assistance, please contact Betsi, our Rewards Representative.
Do you have Corporate Parking Programs?
Yes. We have Corporate Programs specifically designed with your company’s travel needs in mind. If you are interested in opening a Corporate Account, please click here.
